Absolute Protective Systems Alarm never worked well. Each time charged to come on site and fix and it never worked. Obnoxious customer service and broken promises galore! Edison NJ

My wife and I and have had a worse experience dealing with our former alarm company, Absolute Protective Systems, Inc, than we have had dealing with any other vendor in our lives.   We inherited Absolute's alarm system from the previous owner of our residence.  The system never worked well.  It constantly misfired.  I wish we were told at the beginning to consider a new system, but we were not.  The police came four times for nothing.  At one point we were on vacation and worried about the accuracy of the alarm so we disarmed the system and the police still came again. 

Absolute's explanation for problems were always misleading.  They never took responsibility and were either hard to reach or obnoxious at all levels of the organization.  Each time we had a problem it took dozens of calls to get any action.  I had to find the president of the company on linkedin to get any traction at all.  Every time something broke we were told there would be a huge charge for any fix.

We renovated our kitchen in the winter/spring of 2018, paid $536.59 (4/3/18) for service to add additional doors/windows, and the alarm still did not work.  Yet Absolute Protective Systems still demanded we pay for follow-up visits.  Finally, we threatened to leave unless the system was fixed.  After very heated negotiation in July we agreed that APS would come for free and fix the system. If there were any major problems after that we would leave our contract (see attached e-mails). 

APS agreed to the demands.  Their technician came July 11, 2018, but we received additional problems.  APS’ technician came again on August 22, 2018 and fixed an issue related to malfunctioning motion detectors.   However, four months later the police came 2 more times (11/26 and 12/23) for false alarms.  When we tried to cancel our service, first APS agreed to refund the remaining 49 weeks on the contract.  Frank’s words were “I think it may be time for us to part ways.” 

On December 23rd, he told us that he would “call back tomorrow to finalize.”  On December 26th, Frank reneged via text message (see attached for copy of message).   Frank said the owner of the company Paul would not let him give us a refund.  I contacted Paul directly. After receiving the text message I called Paul.  Paul didn't remember this conversation telling Frank not to refund us, but later after talking to Frank said "woops I remember now" and you can't leave the contract.  Frank then stated that our service was cancelled and hung up on us!