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Report: #453370

Complaint Review: ACAI3X - DRAPER Utah

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  • Reported By: WESTVILLE Indiana
  • Author Confirmed What's this?
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  • ACAI3X 405 E. 12450 SUITE I DRAPER, Utah U.S.A.

ACAI3X - Real Technology Labs Misleading and unethical advertising and charges, Use of Oprah and Rachel Ray as supporters of their product DRAPER Utah

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I fell victim to their misleading advertisement and ordered a "free" bottle of Acai3x. "As seen on Oprah and Rachel Ray". Ten days later, on the day I received the product, I noticed a charge on my credit card for $88.50. When I called them and asked them why I was charged that amount, they said, "Didn't you read the fine print?" Nothing in the advertisement stated that this was a free trial or I would've read the fine print. Free bottles of a product and free trials are two different things. I understood I was only going to pay $4.95 for shipping. That is what was plastered all over the web page. The operator told me that I should've cancelled within ten days. Even if I had known that this was a trial, I hadn't had the product for ten days TO try it out. They charged $88.50 for the second bottle the same day I received the "trial". I had not received the second bottle that I was now charged for. I called a second time and was told I needed an RGA #, and when I received the second bottle to call them and get that from them. Two weeks later I still had not received the second bottle, so I called back. This time I was given the RGA# and the address to send the product back to. For 20 days so far I'm waiting to get this refund. I called a third time and was told they can't do anything until they get the product back. I finally got the second bottle and sent it back per their instructions. I called them again to let them know that I know they have received it per USPS tracking. The operator said they have not received it. I told him that someone signed for it. He said that it was not updated in their system yet. I told him I wanted to speak to someone that processes the refunds. He said there is no phone number for them. He told me I just have to wait "for the process". When I asked him how long this "process" was, he said, "7-10 days". I said, "It's not like you have to MAIL something, all you have to do is reverse the charges" and I let him know I wanted this done sooner. He said, "It isn't MAGIC Maam". I told him I would have to report them to the BBB then, to which he replied, "That's fine, have a great day". By the time I get this refund, it will be a full month after I was charged. I'll let you know when I DO get my refund.
Here is the phone number I have: 866-882-1281
Address I was told to send the package to is:
405 E. 12450, Ste. I
Draper, Utah 84020

Kathleen nielsen
WESTVILLE, Indiana
U.S.A.

This report was posted on Ripoff Report on 05/19/2009 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acai3x/draper-utah-84020/acai3x-real-technology-labs-misleading-and-unethical-advertising-and-charges-use-of-op-453370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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