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Report: #447356

Complaint Review: Acaiburn - Jesse Willms - Ontario California

  • Submitted:
  • Updated:
  • Reported By: Halifax Other
  • Author Confirmed What's this?
  • Why?
  • Acaiburn - Jesse Willms Ontario Pkwy, Unit 400 Ontario, California U.S.A.

Acaiburn - JessAcaiburn - Jesse Willms Diet pill scam! Ontario California

*UPDATE Employee: Hello

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I saw this product advertised whilst reading my mail on MSN and thought I'd try out the trail offer priced at $4.95. I went through the required process and when I'd entered my bank information it came back thanking me for my payment of $24.95 with no receipt generated!!!

I tried to mail them immediately which was returned then tried to call the number provided to no avial as it's always unmanned.

I went into my bank and explained what had happened. I was advised to cancel my bank card straight away to prevent them taking anymore money from same and the matter is now being investigated.

Please don't be taken in by advertisers using MSN - I wrongly assumed they were reputable given where they were advertising and have recieved mails since stating they are on MSN obviously tapping into people's trust?

I have reported the matter to MSN and hopefully these people will now be stopped but please, please, please cancel the card you used to make the transaction as they will continue to take monies from same until you take measures to stop them!

Jak
Halifax
United Kingdom

This report was posted on Ripoff Report on 04/29/2009 02:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/acaiburn-jesse-willms/ontario-california-ca91764/acaiburn-jessacaiburn-jesse-willms-diet-pill-scam-ontario-california-447356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

POSTED: Thursday, July 16, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Thanks,

Acai burn team

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