Complaint Review: Acanac ,sister Company Of Canaca - Mississauga Ontario
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Acanac ,sister Company Of Canaca 1650 Dundas Street East. Unit 204 Mississauga, Ontario Canada
- Phone: 416-8498520
- Web:
- Category: Internet Service Providers
Acanac ,sister Company Of Canaca, No DSL internet service despite being charged in advance for year Mississauga Ontario
*Author of original report: UPDATE
*Author of original report: ACANAC High speed internet Fraud
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We had DSL internet service from acanac (Sister company of Canaca, they charged us for one year in advance. Since Nov 23 there is no service, only for 2 days there service was on and now its completely off. Their accounting dept, emergency service and customer services are contacted several times. THey are just promising that Technician will come but no show up yet.
We have requested to cancel the account and reimburse me for the charges but they are not listening to me. Repeateadely saying that we can only stop renewal on credit card for next year but no refund for the one year they already charged.
So far we have only used their serviee for 35 days and after that no DSL signal was coming. Their Rep. on our several calls admitted that service is not on from Acanac end. They are not responding yet as of DEC 28, keep changing the date to fix. Not refunding the leftover amount even.
Silver98
mississauga, Ontario
Canada
This report was posted on Ripoff Report on 12/28/2007 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/acanac-sister-company-of-canaca/mississauga-ontario/acanac-sister-company-of-canaca-no-dsl-internet-service-despite-being-charged-in-advance-295141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
UPDATE
AUTHOR: Silver98 - (Canada)
SUBMITTED: Wednesday, January 09, 2008
We had DSL internet service from acanac (Sister company of Canaca, they charged us for one year in advance. Since Nov 23 there was no service. After 42 days of no service at all, repetitive calls and reporting to RIPOFF and other forums ACANAC has finally refunded the amount to me. Thanks for Ripoff report.
#1 Author of original report
ACANAC High speed internet Fraud
AUTHOR: Silver98 - (Canada)
SUBMITTED: Thursday, January 03, 2008
Since Nov 23 there is no DSL internet service at my house, It was "ON" only for 2 days and then no service for over 40 days now. Their staff admitted that this is a fault from their end and keep promising that BELL tech. will come to resolve the problem since Nov 27. Still waiting for miracle to happen. AS of today you can count yourself, how many days lapsed without any internet service for which we have already paid ACANAC. I have told them several times that we DO NOT WANT YOUR SERVICE (which is already not there since Nov 27) asked to CANCEL THE ACCOUNT AND REFUND THE FULL YR CHARGES THEY TOOK FROM MY CREDIT CARD, BUT REFUSING AND HANGING UP ON US. We are sick and tired to call and email them every day. Yes, they do not keep same ticket open as they are SMART to do fraud and keep changing the issue ticket number every hour.
We have contacted their accounting dept, emergency service and customer services are all contacted several times. They are just promising that Technician will come but no show up yet. Its a mental torture to explain every day over phone to them for no reason.Their customer service rep FARNAZ emailed me today (ref HLP-16781) that we will fix the problem over phone, on our call they told us "to wait for technician and do not call us again and then hung up??? It happened earlier also yesterday when we called and try to explain the situation customer service rep. hung up twice?? If you want more evidence of my complaints and number of days without service let me know pls.. Matter is reported to BBB and all relevant authorities to save customers like me from their trap.
Advertisers above have met our
strict standards for business conduct.
