Accents Of Salado RETURN POLICY NIGHTMARE Salado Texas

I ordered a vase from this company back in October of 2009 for around $200.  The vase was basically a piece of garbage.  There were blobs of paint smudged all over it. I would've gotten a much better quality item from walmart for $20.  The company has a ridiculously strict return policy.  Call within 2 days for a return authorization code and it must be received by them within 30 days.  You can't send it via US mail.  It must be Fed ex or UPS.

I followed all the procedures and watched my credit card for the refund.  After 6 weeks I called them and a woman answered who is obvioulsy running the place out of her home.  I've spoken to her on several occasions and I always hear screaming kids, TV and pots & pans noises in the background.  When she calls me it's from her cell phone.  Not proffessional at all.

CON #1:  She said she hadn't received the vase.She asked me to supply her with proof of return from Fed Ex.  I did. 

CON #2: Meanwhile she sent me an e-mail indicating that all returns are subject to a 25% restocking fee.  However, on her web site it clearly states that only clearance items are subject to this fee.  When I called her she said fine. 

CON #3: Then she calls me back to tell me that I have to pay triple the shipping charges because that's what Fed Ex charges her.  At this point I lost it her and I'm taking it on with my credit card company.

It's been 14 weeks and I'm still waiting...