Complaint Review: Acceptance Now A.K.A Rent-A- Center - Waldorf MD
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HELLO!! PLEASE! PLEASE!! BE VERY AWARE OF ACCEPTANCE NOW A.K.A RENT-A-CENTER!! READ THE CONTRACT IN IT'S ENTIRETY!! DO NOT BECOME ANXIOUS TO PURCHASE THE FURNITURE!!! MAKE SURE YOU ARE HIGHLY AWARE OF THE LEASING FEES THEY PROFIT!! UNDERSTAND ACCEPTANCE NOW IS LOCATED INSIDE MAJORITY FURNITURE STORES!! HOW DO I BEGAN TO EXPLAIN THE EXPERIENCE I ENCOUNTER WITH THE LEASING REP. I WOULD LIKE TO EXPOSE HER NAME, BUT I RATHER NOT, DUE TO IDENTITY PROTECTION-WHATEVER! (SHE SHOULD BE EXPOSE) FIRST ALL, I WANT TO MAKE IT CLEAR, THIS IS NOT ABOUT BOB'S FURNITURE STORE. I MADE SEVERAL PURCHASES IN THE PAST AND RECENTLY. I WAS PLEASED WITH THE PRICING, DELIVERY, TAXES, THE OUTLET DISCOUNT DEPARTMENT, AND SALES REP.I WILL NOT LET ACCEPTANCE NOW DETER MYSELF FROM FUTURE PURCHASES AT BOB'S FURNITURE STORE.
TODAY 4-14-2018, I decided to purchase my father a new bedroom set for his birthday. I usually pay in full cash, but i decided this is also a great opportunity to improve my credit, I'm young improving my credit would also allow a future purchase of becoming a home owner. Anyway, this rep with a smile on her face, says to me-"YOU ARE APPROVED UP TO $2,500" "GO SHOP AROUND AND COME BACK TO ME TO SET UP YOUR MONTHLY PAYMENTS" (My total purchase was $1,610.14) The rep said- "OKAY LETS GET YOUR MONTHLY PAYMENTS, SIGN THESE PAPERWORK, YOU WILL BE ALL DONE AND GOOD TO GO"-WRONG! I'M NOT SIGNING ANYTHING UNTIL I HAVE THE FULL COMPREHENSION COMPASS CAPABILITY, TO UNDERSTAND WHAT I AM PAYING ACCEPTANCE NOW (OVER PRICED LEASING FEES). BASICALLY, SHE TRIED TO TALK FAST, AND RUSH ME TO SIGN. INSTEAD, I HAD HER GO OVER EVERYTHING UNTIL I REALIZE THIS IS A SET-UP! My monthly payments would had been $238.48, if i did the 90 days pay option, I had to make the full payment on the last date of $1,110.12.( PLEASE EXPLAIN TO ME WHY AM I PAYING MORE?) So, I decide to go back on the furniture floor and pick out an lower bedroom set price, in thinking that would help-WRONG!
NOW, my purchase is $711.00, and she thought once again -okay lets sign and go-WRONG! I wanted her to go over the paperwork again, and that's the second point of my complaint. Let me give you an visual, it was past her time, the staff had left, the phone is ringing, and a customer just walked in. The BOB'S FURNITURE SECTION IS STILL OPEN, BUT ACCEPTANCE CORNER SECTION AREA CLOSE EARLY, AND SHE WAS FRUSTRATED!SHE SAID-"ARE YOU SERIOUS RIGHT NOW?" ARE YOU TOYING WITH ME?" I HAVE BEEN OVER THIS PAPERWORK WITH YOU 5 TIMES!" "IF YOU THINK I'M ABOUT TO GO OVER IT 55,000 TIMES WITH YOU-YOU ARE WRONG!!" SHE WENT ON TO SAY-"YOU DON'T SEE THAT YOUNG LADY WAITING AND YOU KNOW I HAVE A PHONE CALL TO RETURNED." WOW!! I DIDN'T KNOW RATHER TO SMACK THE SH* OUT HER, SCREAM IN HER FACE OR CRY. MY EMOTION WAS RAMP UP, SHE ATTACK MY CHARACTER AND MY SELF-ESTEEM. I said you are rude, you don't know my educational level or comprehension level to understand contract language term.
I went on to say- I could be illiterate, and you judging me base off your encounter with other individual customers. Her reply-"NO! YOU AIN'T ILLITERATE AND I DON'T BELIEVE THIS IS YOUR FIRST TIME-WHATEVER!!!" I DON'T HAVE TIME FOR THIS" I'M CANCELLING YOUR CONTRACT, BECAUSE I DON'T THINK ANYBODY CAN HELP YOU"( WITH AN CHUCKLE) I said are you calling me DUMB!!?? HER RESPONSE-" YOU CALLED YOURSELF ILLITERATE NOT ME" YES, I AM ILLITERATE WHEN IT INVOLVES CONTRACT LANGUAGE AND FINE PRINTS, BECAUSE I AM EDUCATED ENOUGH TO UNDERSTAND, BE CAREFULLY IN ANYTHING YOU SIGN YOUR NAME ON. THINK ABOUT IT FOR A SECOND... THIS COULD HAVE BEEN YOUR SON, DAUGHTER OR WHOMEVER YOU CARE ABOUT, GOING OUT ON THEIR OWN TO IMPROVE THEIR CREDIT AND MAKE PURCHASES AT THE SAME TIME. WOULD YOU FEEL PLEASED OR SATISFIED IN KNOWING A LEASING REP OR ANYBODY-VERBALLY DEGRADED, BELITTLE, AND MINIMIZE THE DIGNITY AND CHARACTER OF THAT INDIVIDUAL? ENCLOSING, I COUNT IT ALL JOY, BECAUSE HER ATTITUDE AND IMPATIENT ALLOWED MYSELF TO DODGE A BAD DEAL. TAKE TIME READING THE REVIEWS COMPLAINTS OF INDIVIDUAL WHO ARE DISTRAUGHT AND AGITATED. THANK YOU FOR TAKING THE TIME TO READ MY EXPERIENCE. I'M PRAYING THAT IT WOULD HELP SOMEONE.
This report was posted on Ripoff Report on 04/14/2018 10:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acceptance-now-aka-rent-a-center/waldorf-md-20601/acceptance-now-aka-rent-a-center-rac-disrespectful-leasing-rep-over-priced-leasing-fee-1438750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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