Accumetrics/Viaguard SCAM ALERT!! Save your money!! Toronto Ontario

I sent away for a DNA collection kit to do an ancestry test. There are a lot of them out there, but this one was in Canada and I thought I would get faster and better service. I was very wrong. They advertise themselves as being able to give results quickly and efficiently..that is blatantly false. I received my package quickly, and sent off my oral swabs the same day. I e-mailed them as a follow-up, just to make sure they had received it. They replied they had. Great! Well, a week went by, and nothing. Two weeks. I e-mailed them back. Oh, it will just be a few more days. Now, it's been 3 weeks and I finally called them only to talk to the rudest, most unprofessional person ever. I had her on speaker and my sister couldn't believe how rude she was. I, for the record, was being polite.

She told me that because it was an ancestry test it would be available at the EARLIEST in another 2 weeks. Alright, whatever. I waited another 2 weeks. Nothing. Finally I called a few days later and they HAD  my results for over a MONTH! This means that while I was on the phone with her, she not only lied to me about checking her computer, she was too lazy to even check after I got off the phone with her.  I couldn't believe it but whatever. Send me my results please.

Well, the moment finally came and I opened an e-mail that disappointed. They didn't even send me a report! All I got was one page with a map on it and 2 circles indicating the countries of my ancestors. That is it. They don't say if there is any Neanderthal DNA, they don't give you a chart with the migrations of your ancestors. NOTHING! This was a total and utter waste of time and money. And worst of all, they won't give me my raw data so I can't figure out if what they told me is correct. For all I know they could have just made it up.