Accupos POS Accupos Software Sold us horrible software, never worked, no support Loso Angeles, California

While we have no record of any mention of a legal retainer, we lament any misinterpretation of our policies and regret the miscommunication with your company that apparently occurred as a result. As one can see from our customer testimonial page (link below), the majority of our clients convey a very positive experience with our product.

http://www.accupos.com/restaurant-point-of-sale/restaurant-customer-testimonials.php

The reason we have waited to post this it because we have spent the last year exposing this company to every retailer, bar and restaurant that we could. We have been successful!

Accupos also failed to mention in their rebuttal, that we had to secure an attorney to make them return our phone calls.

We welcome anyone to contact us if they would like a more detailed description of the year-long nightmare we endured.

We would like to take the opportunity to address the related complaint, as we take our clients' satisfaction very seriously and do try our best to appease everyone if we can.

The client purchased our software in April of 2011; this complaint was dated January of 2013. I bring this to attention because we explicitly inform all clients of our thirty-day return policy. Moreover, this policy is clearly stated in the contract the client signed. This complaint was filed after a span of nearly two years.

As the client states below, they did not purchase the hardware through our company. I cannot speak to the "other source" we allegedly recommended as I did not work at the company at this time; however, since commencing my employment with Attitude Positive we have continuously recommended purchasing our hardware directly. In fact, we routinely caution against ordering hardware from other sources since we cannot guarantee compatibility. Additionally, we clearly state that we cannot guarantee the customization referenced below if the client purchases hardware through a third party, authorized ISOs notwithstanding.

In response to the technical support complaint, the client was enrolled in a tech support plan (the Value plan) that limited tech support to hours between 8.00a and 7.00p Central Standard Time. The client was informed that obtaining after-hours support would require enrolling in our Complete technical support plan, which costs more than the Value plan, and consequently signed the aforementioned contract on the Value plan.