Complaint Review: ACDirect - Internet
- ACDirect Internet United States of America
- Phone: 1-866-862-8922
- Web: http://www.acdirect.com/
- Category: Heating, Cooling & Ventilation
ACDirect AC Direct Took my money, did not send system, would not respond to email or by phone Internet
*REBUTTAL Owner of company: No response to date from Mr. Stanovsky
*Consumer Comment: Follow-up
*REBUTTAL Owner of company: The post above can only be described as untruthful
*Consumer Comment: AC Direct President is a Liar and fraud and company is a scam
*Consumer Comment: AC Directs Rebuttal from President
*REBUTTAL Owner of company: We regret inconveniencing this customer
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Under bankruptcy law AC Direct, Inc., is prohibited from refunding your deposit for merchandise. If you purchased by using a credit card you may have the rights of a chargeback pursuant to your agreement with the credit card company. However, to exercise this right you must contact the credit card company immediately.
Otherwise, you have a right to consult legal counsel and/or to file a claim in the bankruptcy case. You will be soon receiving a notice from the bankruptcy court which sets out the times and dates important to your rights in this case.
This report was posted on Ripoff Report on 01/09/2010 08:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acdirect/internet/acdirect-ac-direct-took-my-money-did-not-send-system-would-not-respond-to-email-or-by-ph-551772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 REBUTTAL Owner of company
No response to date from Mr. Stanovsky
AUTHOR: sandman - (United States of America)
SUBMITTED: Tuesday, November 29, 2011
I have not heard any response from Mr. Stanovsky concerning the claim he has improperly posted here. I have previously made available my personal contact information for him to reach me and discuss his claim, but he has not called or emailed. We have no order ever placed under that name. I am left to assume that he was (or is) a competitor with no basis whatsoever to his claims. I have not heard from Mr. Sherman either and have no record of an order placed in the name provided. I will correct any issues for either of these two provided I can verify they were actually a customer. At this point I'm left to conclude that neither of these two posts are from actual customers. Unfortunately for many businesses and individuals, reports posted on rip off report require no verification whatsoever so anything can be said or claimed with impunity. I just want our customers to be happy each and every time and am willing to do whatever is required to achieve that goal.
#5 Consumer Comment
Follow-up
AUTHOR: Eric Sherman - (United States of America)
SUBMITTED: Tuesday, September 13, 2011
I contend that your statement above Refunds or charge backs have been offered to all customers, a few of which are still pending certain customer action to be finalized is inaccurate. I was not offered this or contacted? This makes your statement false.
#4 REBUTTAL Owner of company
The post above can only be described as untruthful
AUTHOR: sandman - (United States of America)
SUBMITTED: Sunday, July 17, 2011
The poster above, Derek Stanovsky is making statements that he cannot possible know or confirm, specifically;
"It is perfectly clear that while ac direct was filing their bankruptcy, they continued to take credit cards, process orders, and
take customers' money in full knowledge that they could not ship the equipment we ordered! They did not have it in inventory, nor could they procure from their manufacturers because they were on credit hold or lost their accounts altogether. This is blatant fraud perpetrated by an evil, corrupt president and his cronies and workers who knew exactly what they were doing!"
How does Derek know what was happening internally during our bankruptcy , our inventory levels, or our credit situation with our suppliers? This is information that is held in strict confidence in all companies. The information he claims to somehow has access to in his post can only be described as unavailable to him at best, and an outright misrepresentation at it's worst.
The other plausible explanation is that he is a competitor taking advantage of a tough time that we briefly encountered and have since corrected as evidenced by these reviews of our company;
http://www.customerlobby.com/reviews/6416/ac-4-life/
This is an independent company that posts reviews they obtain from our customers. These reviews cannot be edited in any way and we have no access to the posting of them. This person, Derek Stanovsky is overly harsh in his judgement and is claiming to have access to private information about our company that it is simply not possible for him to know.
We hold an HVAC contractors license in Florida, #CAC1813846 which can be verified here:
https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=9BD447B4AFCF9B91FAF6CCD5D292E24F
This license is active and valid with absolutely no complaints whatsoever, either resolved or unresolved. I have previously admitted to our previous challenging time in late 2009 and apologized to any customers who experienced any inconvenience whatsoever during this time frame. If Derek wishes to call me I am available and will happily speak with him. I'm assuming he will not contact me unless he can prove the attacks he has posted about me and my company. I eagerly await the opportunity to speak with Mr. Stanovsky concerning this matter and will post an update if he does indeed take me up on my invitation to call me.
In the meantime, I stand by my previous post available above to all of our customers. I would like to reassert that all of our customers have received either a refund or their equipment and that not one single customer was left without one or the other. I also stand by my assurance that any customer who still has an issue with us in any way can contact me personally at 407-951-8908.
This is a new number from the one shown in my post earlier this year as we have moved
into a new showroom in beautiful downtown Winter Park, Fl at 710 West Fairbanks Avenue. I encourage anyone reading this post to stop in and say hello. Our new showroom is the only one of its kind that we have ever encountered, with fully functional systems on display and free heavy duty filters to anyone who stops in to see us. We carry a wide variety of top brands that you can see, feel and hear inside our new facility.
Michael Haines
President
AC4Life
#3 Consumer Comment
AC Direct President is a Liar and fraud and company is a scam
AUTHOR: Derek Stanovsky - (United States of America)
SUBMITTED: Sunday, December 19, 2010
Yes, Eric is right. The president of Ac Direct is a liar. I have spoken to other customers who were defrauded by acdirect.com and we made earlier complaints and exchanged information. It is perfectly clear that while ac direct was filing their bankruptcy, they continued to take credit cards, process orders, and take customers' money in full knowledge that they could not ship the equipment we ordered! They did not have it in inventory, nor could they procure from their manufacturers because they were on credit hold or lost their accounts altogether. This is blatant fraud perpetrated by an evil, corrupt president and his cronies and workers who knew exactly what they were doing!
They continued to accept internet orders without a clue as to how they would fulfill these orders. That is blatant fraud. Then they ran for cover under the protection of bankruptcy knowing full well they would get away with the scam. I looked up the house the owner lives in and he still has several other properties in the State of Florida. No doubt he used our money to continue to pay the mortgages on his properties and his rent in his building. He has one house worth more than $800,000. I am sure I made one of his mortgage payments when ac direct and michael haines never shipped me my goodman furnace system. Shame on him and the fact that he can still sell to the public after so much fraud!
#2 Consumer Comment
AC Directs Rebuttal from President
AUTHOR: Eric Sherman - (United States of America)
SUBMITTED: Tuesday, August 17, 2010
The rebuttal from the president of AC Direct is inaccurate. I was affected by the restructuring in Jan 2010, it is now August of 2010, I have not been refunded, contacted, nor revieved my order of approximately $1500.
#1 REBUTTAL Owner of company
We regret inconveniencing this customer
AUTHOR: AC Direct - (United States of America)
SUBMITTED: Monday, January 18, 2010
AC Direct acknowledges that this customer and others were greatly inconvenienced by our temporary reorganization plan. Under the agreement, we were prohibited from contacting the few affected customers and mentioning the chapter 11 filing until it was actually entered with the courts. This resulted in a temporary shut down of all operations including our customer service phone lines. That is why we were forced to cut off communication with this customer and others until they received the filing notification. Chapter 11 keeps us in business through a reorganization plan which is being formulated now. All orders placed after January 5th, 2010 and forward will ship as usual.We sincerely regret any inconvenience we caused this particular customer and are willing to speak with him now that we are legally able to do so. Refunds or charge backs have been offered to all customers, a few of which are still pending certain customer action to be finalized. All customers who paid by cash, check, certified funds, or wire transfer were refunded their money or had their merchandise shipped prior to the court filing. Therefore, no customers are left without either full refunds or order fulfillment. We understand and take full responsibility for the frustration a few of our customers experienced throughout this unfortunate legal proceeding. AC Direct has a long, proud record of excellent service without complaints and we intend to maintain and even improve this record moving forward. We expect 2010 to be an excellent and productive year for our company and our customers. We can be reached at 407-875-0110 for comments.
Michael Haines
President
AC Direct
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