Acer Of America - Acer America Corp. Refused to provide support for reseller of defective acer aspire L 100. San Jose California

I own a small ma and pa furniture store . We purchased several computers thru a redistributer to sell. A customer came and wanted to buy the aspire so I attempted to boot it up to demonstrate it to him. It failed to do so and after several attempts with no results I contacted acer America for help.

Not only did I find it almost impossible to talk to anyone who knew anything or how to direct me when I did I was told that the product was out of warranty.

I repeated that since I was a retailer of there product it could not be out since a consumer had not purchased it.

They eventually (after several weeks of calls hold and wait) gave me an authorization # to have it serviced free! Yahoo its taken care of.

So I wait for a responce to my fax, none came.

I went thru the above process again and was told that even though I had been approved for service and had a valid code they still would not repair this difective product.

Donatello
Cass Lake, Minnesota
U.S.A.