Complaint Review: Acer USA - Internet Nationwide
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Acer USA www.acer.com Nationwide United States of America
- Phone:
- Web:
- Category: Computer Manufactures
Acer USA ACER VERY POOR CUSTOMER, UNLESS YOU ARE RICH Internet, Nationwide
*General Comment: the ACER site is hard to find anything try this Link
*Consumer Comment: Indeed
*Author of original report: Answer, To your "I found It"
*Consumer Comment: I found it
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I Emailed Acer with a general question but they wouldn't answer unless I paid them:
I need to down load e-recovery. Where would I go to get the program download. I see you have all the others: eDataSecurity Acer Acer eDataSecurity Management Application 2.8.4354 41.4 MB 2008/12/04 eFramework Acer Acer Empowering Technology Framework 2.5.3005 12.4 MB 2008/12/04 eLock Acer Acer eLock Management Application 2.5.3006 4.9 MB 2008/12/04 eNet Acer Acer eNet Management Application 2.6.3005 7.9 MB 2008/12/04 ePower Acer Acer ePower Management Application 2.5.3007 10.8 MB 2008/12/04 ePresentation Acer Acer ePresentation Management Application 2.5.3003 3.4 MB 2008/12/04 eSetting Acer Acer eSetting Management Application 2.5.3004 7.4 MB 2008/12/04 LaunchManager Dritek Acer LaunchManager Application
THEY EMAILED ME BACK
Thank you for contacting Acer America. I understand that you would like to download eRecovery on your computer. After verifying your information we see that your product is out of warranty. However, Acer does offer a fee-based support over the phone for its Out of Warranty products. You may call Answer By Acer ( ABA) 1.800-237-6483. Calling cards are available for 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the validity will be 1 year. For further clarifications please feel free to visit our web site http://support.acer.com/ Thank you for contacting Acer, Have a great day! Respectfully, Acer America Online Technical Support
I EMAILED THEM AGAIN IN RESPONSE:
YOU people are ridiculous, all I want to know is where do I find the program on your website. I see you have other downloads for all other versions I just want to know if you have one for my computer. Do you not even have customer service? It's like me going to best buy and the associate telling me that there will be a charge for them to tell me where I can find the computer section.
THEY EMAILED ME BACK AGAIN:
Thank you for contacting Acer America. Ill be happy to assist you. Having reviewed your email, I understand that you need to download eRecovery software. After verifying serial Number LXABH06019633044351601 we see that your product is out of warranty. However, Acer does offer a fee-based support over the phone for its Out of Warranty products. You may call 1.800.237.6483. Calling cards are available for 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the validity will be 1 year. For further clarifications please feel free to visit our web site http://support.acer.com/ Thank you for contacting Acer. Have a great day! Respectfully, Acer America Online Technical Support
I sent my final email to them:
The world should know about your excellent customer. Please visit http://ripoffreport.com. There you can find my complaint as well as many others you have alienated.
This report was posted on Ripoff Report on 10/10/2009 01:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acer-usa/nationwide/acer-usa-acer-very-poor-customer-unless-you-are-rich-internet-nationwide-507331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 General Comment
the ACER site is hard to find anything try this Link
AUTHOR: look here - (USA)
SUBMITTED: Saturday, October 17, 2009
#3 Consumer Comment
Indeed
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Saturday, October 17, 2009
If you are IT certified since 200, then surely you read the material with your computer. I'm sure you also read your warranty and checked withe their website that you had eveything you needed for a backup in case of a major crash.
#2 Author of original report
Answer, To your "I found It"
AUTHOR: George - (USA)
SUBMITTED: Friday, October 16, 2009
I December of 2007 when I bought the computer I made a complete backup disk of the entire system (IMAGE). When my hard drive went south I reloaded the system disk and it restored everything, everything except "erecovery" it was not reloaded. All the following was reloaded:
eDataSecurity Acer Acer eDataSecurity Management Application 2.8.4354 41.4 MB 2008/12/04 eFramework Acer Acer Empowering Technology Framework 2.5.3005 12.4 MB 2008/12/04 eLock Acer Acer eLock Management Application 2.5.3006 4.9 MB 2008/12/04 eNet Acer Acer eNet Management Application 2.6.3005 7.9 MB 2008/12/04 ePower Acer Acer ePower Management Application 2.5.3007 10.8 MB 2008/12/04 ePresentation Acer Acer ePresentation Management Application 2.5.3003 3.4 MB 2008/12/04 eSetting Acer Acer eSetting Management Application 2.5.3004 7.4 MB 2008/12/04 LaunchManager Dritek Acer LaunchManager Application
So I did have a complete setup. In essence it failed another problem. So even that was not reliable. I am IT certified since 2000 so I do have knowledge of computers. So if you buy an Acer don't even depend on the complete system backup cause not even 2 years later it won't help, END ...
#1 Consumer Comment
I found it
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Sunday, October 11, 2009
How hard did you look? I went to www.support.acer. If you click on the support link it will take you to another page, there you will see erecovery CD. Apparently you have to purchase it. All computer companies that I know of are the same. IF your computer is out of warranty, you have to pay. Why didn't you get the CD when it was under warranty?
Related Reports
12:04 AM
New Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
