acitydiscount John Stack peach traider selling junk over the internit and giveing ripped off customer cold sholder and alot of excuses and no action to fix problem they created. atlanta, Georgia

As a company that has been in business for 37 years, ACityDiscount has an established process that each item of used equipment must go through before it is offered for sale. Through this process all equipment, including the used Turbo Air 8ft Commercial Raised Rail Pizza Salad Sandwich Prep Cooler in question is inspected. Our items are tested by a qualified refrigeration technician, repaired if necessary, and tested again, at which time we record the coolers temperature for a period of time to check for inconsistencies. Once sold, the item is then sent to our in-house shipping department where they too perform a quick test to ensure the item is still working as advertised, before packing and shipping to the customer on 10/15. It is highly unlikely via this process that we sold and shipped a not working item.

When Mr. Houglum received the equipment on Oct 25 and reported a problem on Oct 28 we took it seriously, and took action to resolve. But before refunding a customers money we like to find out the problem and try our best to reach an amicable solution. On 11/1 we recommended some tips, like checking the freon, which sometimes lowers in shipping, and testing the unit as though it were already in place with pots and pans on the top rail. On 11/4 we receive a report from a technician hired by Mr. Houglum. We responded with a request for pictures so that we might see the problem mentioned in the technicians report, and have the necessary information on hand to be able to effect a return. On 11/9 ACityDiscount sent a refrigeration technician recommended by the units manufacturer Turbo Air to inspect the item. The technicians report (dated 11/16) did not state the machine was not working.

Through out this process Mr. Houglum was in contact with our customer service department, as well as our management staff. We made multiple requests (first request 11/04) to Mr. Houglum for pictures so that we might see the problem, and begin the process to effect a return authorization. On 11/16 we offered to refund his money without a restocking fee (as stated in our Terms & Conditions), less the shipping charges. On 11/17 we again requested images of the unit, as the technician had informed us that the customer had taken photographs. On 11/18 we again emailed our offer to refund, less original shipping charges.

On 11/19 Mr. Houglum informed us that FedEx did not give him liftgate service for the item, which we investigated as per possible issues in shipping. FedEx responded that every truck in that area has a liftgate, and that they did in fact give Mr. Houglum liftgate service. To resolve the entire matter we agreed to refund the $45 charged to the customer for the liftgate, in addition to the amount offered prior.

ACityDiscount went beyond our terms of sale to resolve the issue Mr. Houglum in a kind and helpful manner, in contrast to Mr. Houglums rude, abusive treatment of ACityDiscounts staff. It is our policy to treat every customer with respect and to ensure a purchase from ACityDiscount will be a pleasant experience worth repeating. Mr. Houglum did not respond to our last offer on November 26, 2010. The Rip-off Report is the first communication we have had with him since November 19, 2010.