Complaint Review: Acronis Inc. - Burlington Massachusetts
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- Author Not Confirmed
- Acronis Inc. 23 3rd Avenue Burlington, Massachusetts United States of America
- Phone: (781) 222-0920
- Web: acronis.com
- Category: Computer Software
Acronis Inc. Product will not install -- NO customer serivce and NO refund Burlington, Massachusetts
*UPDATE Employee: Response from Acronis
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Purchased Acronis Disk Director Suite 10.0 on Nov. 29, 2009 for $50. Product would not install, only produces error that it is not compatable with my operative system (Win 7 Home Premium 64 bit). Odd since the trial version ran fine.
Anyway sent issue with screen shot of error message to Acronis tech support. (No way to call them.) No response except for computer-generated "we will ge back to you." Contacted the seller Cleverbridge.com who said I must work with Acronis.
SO THEY DO NOTHING BUT KEEP MY MONEY. Generally they do not operate like reputable internet vendors. For example you get no email receipt from the purchase, if you don't print it out at the time you have nothing to prove the sale except the charge on your credit card. DO NOT DO BUSINESS WITH THESE PEOPLE.
This report was posted on Ripoff Report on 12/07/2009 10:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acronis-inc/burlington-massachusetts-01803/acronis-inc-product-will-not-install-no-customer-serivce-and-no-refund-burlington-ma-535559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response from Acronis
AUTHOR: Ed Benack - (USA)
SUBMITTED: Wednesday, December 09, 2009
Stuart,
I am sorry you had a poor experience.
You are correct; the current version of Disk Director is not supported under Windows 7.
We have had delays in responding to emails. For future reference, they quickest way to get assistance is to go to www.acronis.com/support and click Start Here. Then choose Customer Service and Chat.
In this case, if you can contact me directly at ed.benack@acronis.com with your case number or other information, we will get your issue handled immediately.
Again, apologies that we did not meet your expectations.
Thanks,
Ed Benack
Chief Customer Officer
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