Action Appliance , Denver Terrible service: did not provide service as promised:charging me cancellation fee for not wanting to do business with them. Denver, Colorado

Action Appliance gave me bad information regarding their ability to repair my oven. The tech said he would have the part, but didn't. The office said the part was in stock and rescheduled, then when I didn't hear from them and called, the tech said the part was being fabricated: TWO WEEKS LATER!

I finally told them that they had yanked me around too much and not provided the services they promised. They then said they would charge a 25% cancellation fee...even after I just gave up and bought a new oven because I had guests coming!
After several calls to give them the opportunity to make things right and waive their ridiculous fee, they made up several different excuses, would not let me speak to the owner, and hung up on me. I have reported them to the BBB.
DO NOT USE ACTION APPLIANCE! They are a scam and unprofessional.