Action Moving and Storage Action Demenagement & Entreposage One month late on delivery, rude service, poor communication, and unsatisfactory compensation Montreal Ontario

 My move was indeed booked through another agent. And my things were picked up promptly. They were then taken to Montreal where I was told (several days later after calling repeatedly), that Theresa (or someone else) failed to enter this information into your computer system so my things never got loaded onto the truck that was supposed to take them across the country. At this point BC Alberta movers had no more trucks on that end of he country, so because of your mistake I was forced to deal entirely with you. You promised you would fix it and that my things would be delivered the following week. When they never showed up you said the week after that. A MONTH later (after already waiting a week for a shipment that had never even left but no one bothered to notify me), I finally got my things, and you compensated me $300 ($100 per week of delay), plus the cost of an air mattress. I had to replace my work attire to start my new medical job, and had to eat out most of the time for lack of any cooking tools. You would not even acknowledge that my things were 4 weeks late because of your own mistake, because your company policy was within 2 week delivery (even though I had been promised my things would be there within a week). As for the apology, I promise you not one person ever apologized to me from your company for the inconvenience. The only apology I received was from BC Alberta Movers, who were not to blame. This was one of the reasons that I became so angry with your company, because on top of that Theresa treated me very rudely every time I spoke with her, despite the fact that (at first) I was quite polite with her. I will freely admit that after how I was treated I was no longer polite, with plenty of good reason. I am a very tolerant person but your company was in the wrong here, and have never had the decency to admit it, or I would not have felt the need to write these warnings to your future customers. You may have noticed several other complaints about Theresa on other sites, as I unfortunately read too late. I guess they're all crazy too?

Dear Ms. Armstrong,

We are very sorry for your experience with Action Moving. Please note that we do hundreds of successful long-distances moves every year and we are always looking for new ways to improve our service. First of all, the company that you hired WAS NOT ACTION MOVING AND STORAGE. You decided to book your move with a  MOVING BROKER so we cannot be held liable for any information that was given to you regarding your move.  Though by looking at our records this move was booked with the BROKER on May 13,2013 and our driver picked up your belongings that same day. ...If you ask me, that is amazing service. The problem came though when the broker was not able to accommodate you regarding all your requests. This was due to the fact that you booked your move on the same day you wanted to be picked up during a busy time of year.

 As for the apologies, emails were sent out stating your compensation towards this matter and that we are sorry for the delay. As for our staff’s service, we stand by the fact that we do our best to keep the clients informed and answered. During the moving season, it is normal we get a high volume of calls and we get back to our clients in a timely manner. We are a family owned company that has been in business for over 40 years and have high regard for our clients. Therefore, we are always looking for better ways to improve customer service. Thank you for bringing this to our attetion.

Action Moving and Storage Representative

www.actionvanlines.com

514-744-9998

Dear Ms. Armstrong,

We are very sorry for your experience with Action Moving. Please note that we do hundreds of successful long-distances moves every year and we are always looking for new ways to improve our service. First of all, the company that you hired WAS NOT ACTION MOVING AND STORAGE. You decided to book your move with a  MOVING BROKER so we cannot be held liable for any information that was given to you regarding your move.  Though by looking at our records this move was booked with the BROKER on May 13,2013 and our driver picked up your belongings that same day. ...If you ask me that is amazing service. The problem came though when the broker was not able to accommodate you regarding all your requests. This was due to the fact that you booked your move on the same day you wanted to be picked up during a busy time of year.

 As for the apologies, emails were sent out stating your compensation towards this matter and that we are sorry for the delay. As for our staff’s service, we stand by the fact that we do our best to keep the clients informed and answered. During the moving season, it is normal we get a high volume of calls and we get back to our clients in a timely manner. We are a family owned company that has been in business for over 40 years and have high regard for our clients. Therefore, we are always looking for new ways to improve customer service. Thank you for bringing this to our attention.