Report: #261471

Complaint Review: Adam Ginsberg, Internet Income Generator, Matt Bacak - Nationwide

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  • Reported By: Liberal Kansas
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  • Adam Ginsberg, Internet Income Generator, Matt Bacak www.adamginsberg.com, www.internetincomegerator.com, www.powerfulpromoter.com Nationwide United States of America

INVESTIGATION: Matt Bacak clients can feel safe confident & secure when doing business with Matt Bacak - Frontier Marketing - 'Bleeding Edge', commitment to total customer satisfaction. Matt Bacak - Frontier Marketing recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Matt Bacak, helping build your reputation with Internet Marketing strategies. Duluth Georgia

*UPDATE: Rip-off Report Investigation - Matt Bacak recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service businesses can trust - Matt Bacak pledges to always resolve any issues.

*UPDATE Employee: A refund was issued

*UPDATE Employee: Reply to Customer Issues

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SPECIAL UPDATE: April 18 2011: Matt Bacak remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Matt Bacak is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Matt Bacak has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Matt Bacak has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Matt Bacak remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Matt Bacak is Rip-off Report Verified

Rip-off Report Investigation:

Editor's UPDATE:

Rip-off Report Investigation - Rip-off Report's impression of Matt Bacak after a recent interview reveals Matt Bacak is exceptionally knowledgeable, sincere and an honest internet marketer dedicated to serving his customers needs. Matt Bacak personally contacted Rip-off Report and asked us to check into the history of all his companies and the complaints made by consumers. Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Rip-off Report understands, mistakes happen, and it's impossible to satisfy 100% of the people 100% of the time. But Matt Bacak stated that he did not want anyone to be an unsatisfied customer.

Positive Rating and Recognition has been given to Matt Bacak for his Commitment to Excellence in customer service.

Rip-off Report's investigation of Matt Bacak uncovers an ongoing commitment to total client satisfaction. This means that customers can expect that he will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Matt listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services he offers and the support for his services.

Bacak stated to Rip-off Report that his philosophy is "Not only are we focused on providing the most current 'Bleeding Edge' marketing tools and strategies available, we are also 100% committed to taking good care of our customers and dealing with all customer service issues within 24-48 hours of receiving them. We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else."

Rip-off Report has confirmed that Matt Bacak takes customer support seriously. Matt has recently put into place systems, people, and technology that make it certain that his staff is the easiest to contact and easiest to deal with in teaching, training and marketing services on the Internet. Such changes include improved websites, improved access through targeted SEO and more clear information about their services and how to contact the company. Rip-off Report was pleased to learn that his past and current approach to business is focused on his pledge to total commitment towards customer satisfaction.

Again, Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. For instance, he learned it was necessary to remove certain employees because of their inability to follow new policies. "I hate having to fire people, but the fact is my customers are my #1 business priority," Matt told Rip-off Report. With the feedback generated by Rip-off Report's Investigation Matt has made the changes necessary to convince us of his total overall commitment to exceptional customer experience.

In summary, after our investigation, which included discussions with Matt Bacak, Rip-off Report is convinced that he has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about Matt Bacak .. see his websites and the services he has to offer.. .

Read more about Matt Bacak's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


===================== Adam Ginsberg, Internet Income Generator, Matt Bacak ripoff, scam, lie, manipulate, abuse, cheat, abusive, offensive, unprofessional, failure, customer service, loser, hostile, conduct, unbecoming, horrible, terrible, irresponsible Ripoff Los Angeles California Internet

I purchased Adam Ginsberg's Income Internet Generator Package at Matt Bacak's Marketing Madness 2006 seminar in Atlanta, GA in December 2006 for $1997 but never received all of my home study materials. I spent months on the phone and sending emails and even traveled to Dallas to another seminar and still did not get all of my materials. I was abused, treated with the worst customer service I have ever experience in my life. I did not use even get to use my materials because I had not even received all of them.

I was treated so unprofessionally and rudedly and became so frusrated that I finally sent back all of my incomplete order to the company and gave up on this crappy company. I have filed a dispute with my credit card company to get my money back and I will fight this one to the death. No matter what the Adam Ginsberg staff comes back with in their rebuttal I have an attorney and all of the documentation to support my case. I'll take this all the way to arbitration with MasterCard if I have to on this matter. This company SUCKS!!!!!! Michael, in the LA office who handles the support for Adam Ginsberg will not work with you to resolve any issues and this company will not deliver on its promises.

Do not give your money to this company because you will not get your money's worth and you will not be treated properly as any valuable customer should be.

Denise Liberal, Kansas

This report was posted on Ripoff Report on 07/17/2007 04:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adam-ginsberg-internet-income-generator-matt-bacak/nationwide/investigation-matt-bacak-clients-can-feel-safe-confident-secure-when-doing-business-wit-261471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

A refund was issued

AUTHOR: Mbacak - (U.S.A.)

POSTED: Wednesday, December 05, 2007

This is over a year old. A refund was issued as soon as this was brought to my attention.

This event was called Matt Bacak and Shawn Casey's Marketing Madness.

This was the first time I ever co-promoted my Madness event with someone else but not the first time that I have had Adam Ginsberg speak at this event.

Adam has spoken at 6 out of 7 of my Madness seminars.

It is unfortunate that this ever occurred. In this case we did refund the amount of the product, However we have no control over how fulfillment of a order takes place with third parties. My staff and I try our best to make sure that speakers do as they promise. My office staff member stated that "we were assured by the speaker that he had re-sent the missing material to her"

But, sometimes we get caught in the middle and have to take the fall for the speakers and eat all the merchant account costs because merchant fees are charged when you run the card and when you refund the card. While the speaker walks away free and clear.

Yes, the cards are ran through the promoter. Which in this instance I was the promoter. I had to take it up the rear because of a customer's bad experience with someone else.

I will take the blame for choosing my speakers and I'm sorry to hear you had a experience with one of them.

Since all fingers point to me - taking the high road...I will take all responsibility for this.

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#1 UPDATE Employee

Reply to Customer Issues

AUTHOR: Cinda - (U.S.A.)

POSTED: Monday, December 03, 2007

A student purchased a training program from a seminar in which Adam Ginsberg was the speaker. At NO TIME did Adam take this student's money, as their credit card was charged by the promoter of the event. Therefore, any refund would be issued by that specific promoter.

In this case, this purchased a 3 day live training event with home study materials as a bonus as part of the initial purchase.

This student not only attended 1, but attend 2 live training events.

We have a record of all communications with this customer. We do not treat people rudely and have thousands of satisfied customers with more than 200 students attending Adam's trainings all around the world every month.

We offer support through email, a toll free #, skype and a help desk. If someone has a concern, question, or inquiry all they have to do is ask.

Any request for a refund would clearly be through the company that charged that persons credit card. We have never taken this persons money. We received a percentage of the initial sale from the promoter and provided the training that was paid for.

To say that this customer was 'abused' is clearly an overstatement.

We are sorry that customer feels the way they do - it's our intention to provide the best possible customer support and will make every effort to accurately and appropriately resolve any customer issues.

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