Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1067652

Complaint Review: ADT AND AUTHORIZED DEALERS - Jupiter Florida

  • Submitted:
  • Updated:
  • Reported By: CONSUMER — Palm Beach Gardens Florida
  • Author Not Confirmed What's this?
  • Why?
  • ADT AND AUTHORIZED DEALERS 3750 PRIORITY WAY SOUTH DRIVE Jupiter, Florida USA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 Be careful when dealing with Protect Your Home. Defender Direct evidently did the minimal install. They offer this "great" offer to hook up your home to ADT. Well, they do hook you up, but in my case, with the minimal protection. They are an authorized dealer of ADT. My home has 3 entry door connections, 1 motion detector and a keypad. There is no siren on the home. So, if someone were to break into my home, they would not even know that they had tripped the alarm until they were In the home as the warning comes out of the keypad, which is not even that loud. They wanted over $2300. to secure my windows which I couldn't afford. My friend used ADT for installation directly, and they have motion detectors in every room, glass break on every window, a siren on the outside of the home, and all for no additional charge. Now, my contract with Protect Your Home has been sold to ADT. ADT was going to come out after I called them and the person said let us see what you can do. When the person called me to say they were on their way, they said they could not do anything for free. I am wasting my money on the  monthly monitoring fee for 3 years on a home that isn't secure. This was a big rip off. I made a big mistake. Don't make the same mistake. I cannot wait for my contract with ADT to be over so I can go with another company. I am sure I am not the only ADT customer that has had this happen. Why ADT would allow this "authorized dealer" to operate in this manner is all about money and no concern for their customers. Once you realize you aren't protected, it is to late unless you are willing to pay a lot of money to secure your home. BEWARE!!! They are bigger rip offs than would be burglars!

This report was posted on Ripoff Report on 07/17/2013 06:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-and-authorized-dealers/jupiter-florida/adt-and-authorized-dealers-protect-your-home-defender-direct-beware-jupiter-florida-1067652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

POSTED: Wednesday, July 17, 2013

Hello, I'm truly sorry for any confusion. We ask that you please email your contact information to CustomerConcerns@adt.com so that we can assist you. Respectfully, Andrew 

Respond to this report!
What's this?

#2 Author of original report

No way to contact

AUTHOR: CONSUMER - ()

POSTED: Wednesday, July 17, 2013

 This sounds very nice on ADT's part, but there is no way to contact this person who is representing himself as a representative of ADT. So, bottomline is, this is just ADT's way of diverting attention to a negative honest review of their company. You are saying Andrew to contact you, but there is no way to do so.

Respond to this report!
What's this?

#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

POSTED: Wednesday, July 17, 2013

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your experience with Protect Your Home as well as ADT and would like to assist you further. Please send us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. -Andrew

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now