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Report: #1464772

Complaint Review: ADT Florida - Florida

  • Submitted:
  • Updated:
  • Reported By: Carola — SATELLITE BEACH United States
  • ADT Florida

    , Florida
    United States

ADT Florida Lack of support - horrible service - FALSE ADVERTISEMENT - charged credit card THREE WEEKS BEFORE DUE DATE! Florida

*UPDATE Employee: RE; ADT Defenders

*UPDATE Employee: ADT Security Services

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Fraudulent credit card charge! Due date shows "26 October 2018" ADT already charged $117.82 on 5 October 2018 about THREE WEEKS BEFORE DUE DATE! Issues: 1. False advertisement regarding "20% off home owner insurance premium" - ADT salesman "Scott" told us with FALSE SWITCH AND BAIT CLAIM "THAT WE WILL GET 20% OF HOME OWNERS INSURANCE for have security/Fire alarm system installed" - that turned out to be ANOTHER LIE FROM ADT employees!!! Insurance offered "$8.98" PER YEAR OF $7,500 ANNUAL INSURANCE PREMIUM!!!! WHAT A JOKE - ADT EMPLOYEE ARE LIARS! 2. FALSE ADVERTISEMENT REGARDING "SIX MONTH CUSTOMER SATISFACTION REFUND" We had the ADT system installed in

September 2018 - there have been at least three time since September we had to request service from ADT due to certain problems with the system and error codes etc. - I inquired about their ADVERTISED "SIX MONTH CUSTOMER SATISFACTION REFUND GUARANTEE" and was told it is ONLY VALID IF WE HAVE TO CALL FOR THE SAME PROBLEM AT LEAST 10 TIMES! This is deceptive advertising and MISLEADING! THEY DO NOT HAVE ANY INTENTIONS TO ALLOW ANY CANCELATION BECAUSE THE CUSTOMER SERVICE AGENT CLAIMED THAT IN ORDER FOR THE "FULL CUSTOMER SERVICE SATISFACTION REFUND GUARANTEE" TO APPLY EACH PROBLEM MUST BE ADDRESSED 10 TIMES!! This supports that the "Full customer satisfaction

refund guarantee" is ONLY A SCAM AND FALSE ADVERTISEMENT, ANOTHER ADT LIE! 3. ADT CHARGED AMOUNT DUE ON 26 OCTOBER 2018 ALREADY ON 5 OCTOBER 2018 - THREE WEEKS PRIOR TO DUE DATE AND REFUSED TO SEND REFUND AFTER WE CANCELED AUTO PAY TO PREVENT FURTHER ABUSE/MISUSE OF OUR CREDIT CARD! I EXPLAINED THAT WE ARE REVOKING AUTO CREDIT CARD PAYMENT AND WE WANT REGULAR PAPER BILLING AND FULL REFUND BECAUSE WE WILL MAIL IN CHECK BY DUE DATE ON ADT INVOICE/BILL - THEY REFUSED TO PROVIDE REFUND TO US! CREDIT CARD FRAUD AND THEY NEED TO BE PROSECUTED FOR FRAUDULENT ACTIVITY AND REFUSAL TO REFUND AMOUNT THAT WAS CHARGED

THREE WEEKS BEFORE DUE DATE! ADT ARE LIARS AND GANGSTERS AND NEED TO BE PROSECUTED! We canceled auto pay/ credit card pay because of ADT abuse of our credit card - charging us THREE WEEKS PRIOR TO THE BILLING STATEMENT DUE DATE! WE canceled auto pay and explained that we will mail in a check but they continue to refuse to provide the refund which is CREDIT CARD FRAUD! 4. LACK OF SUPPORT - SERVICE: Our electrician and contractor called "Scott with ADT" FOUR TIMES to get advice and guidance as WHAT KIND OF WIRES TO PLACE AND REGARDING LOCATION - our electrician and contractor URGED ADT employee "Scott" to come to the house to explain and guide the electrician so he could properly place

the correct wires in the proper location. However, even after four calls to Scott for guidance and support for the wired alarm system, Scott was too lazy to even come out to the house ONCE - he told the electrician that it is "okay to use grey/black wires" and "not to worry about the placement of the wires" - the end result is a disaster: BLACK WIRES ON BOTH SIDES OF DOORS!! WIRES ON WINDOWS LONG, SHORT, BEND AND IN BLACK COLOR when all windows are NEW white windows! ADT salesman Scott cared less about customer service - now our windows with all the black wires look horrible and unprofessional, a total mess! Now Scott blames it on OUR electrician! What a loser Scott is. All the windows in our house are a total horrible

mess due to black wires everywhere - in addition, because Scott was too lazy to come out here even once, since the electrician did not know which side to place the wires at, he placed wires on BOTH SIDES WHICH created unnecessary additional cost for us! 4.

This report was posted on Ripoff Report on 10/16/2018 10:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-florida/florida/adt-florida-lack-of-support-horrible-service-false-advertisement-charged-credit-car-1464772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
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2Consumer
0Employee/Owner

#1 UPDATE Employee

RE; ADT Defenders

AUTHOR: Andrew - (United States)

POSTED: Wednesday, October 17, 2018

Hello-We are very sorry to hear about the experience that you had with Defender Security, a.k.a. Protect Your Home. If there is anything that we can do to assist you in this matter, please email ADT at AlwaysThere@adt.com. Thank you. -Gabe

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#2 UPDATE Employee

ADT Security Services

AUTHOR: ADT Security Services - (United States)

POSTED: Wednesday, October 17, 2018

Hello. We're sorry for the amount of frustration this expeirence has caused for you. We'd like to review your cocnerns further to help. May we ask that you please email us at AlwaysThere@adt.com with the phone number and address for where your service is lcoated? Thank you. -Andrew 

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