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Report: #1446249

Complaint Review: ADT - Protect your home Indianapolis Indiana - Indanapolis Indiana

  • Submitted:
  • Updated:
  • Reported By: Glenn — Clarksville United States
  • ADT - Protect your home Indianapolis Indiana
    3750 Priority Way South Drive
    Indanapolis, Indiana
    United States

ADT - Protect your home Indianapolis Indiana Unethical Business Practices Indanapolis Indiana

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ADT- Protect your home Indianapolis Indiana, is the installer for ADT.  Recently requested a special promotion offered by ADT whereas after the installation, I found my credit card was being billed $315.00 per month in addition to my monthy payment 0f $55.00.  I called ADT and they could not find the $315.00 payments ovewr the last 3 months.  They referred me to their "Installer" - Protect your Home Indianapolis, Indiana.  They connected me to them and the agent I spoke to informed me that the additional amount ($1200.00 ) collected as different installments of $315.00 was for additional equipment.  I asked what additional equipment was installed, and she replied the window monitoring devices, yes, thos little magnet devices. 

I have 10 of them installed.  I went on to inquire how they were able to directly bill my credit card without my athorization.  The representative then got extremely rude and said she didn't know.  I asked to speak with someone that would know and she immediately put me on hold.  After about 12 minutes on hold, another very rude person came on and said if I had issues with this billing, to speak with my daughter who was present during the install.  According to the  representative, she gave authorization to use my credit card.  I then asked how could someone other than me give authrization, and she replied, thats not our problem, speak to your daughter.

Buyer Beware - These folks are nice before you buy, and super nasty when you question their methods of selling.

This report was posted on Ripoff Report on 06/06/2018 07:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-protect-your-home-indianapolis-indiana/indanapolis-indiana-46240/adt-protect-your-home-indianapolis-indiana-unethical-business-practices-indanapolis-ind-1446249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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