Report: #1177816

Complaint Review: ADVENTURERV - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Fri, September 19, 2014
Updated: Fri, September 19, 2014
Reported By: AZPIPEMD — SCOTTSDALE Arizona

Author Confirmed

Why?

ADVENTURERV Internet USA

Phone: 18654293698
Web: ADVENTURERV.NET
Category: Heating, Cooling & Ventilation

ADVENTURERV RIP OFF COMPANY DON'T BUY FROM THEM 2910 Newport Highway Sevierville, Tennessee

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ordered R.V. A/C from them 9/8/14 really excited about finishing my 5th wheel so I can put the roof on it

9/16/14 emailed them: do not edit --
JEFF L,
A request for support has been created and assigned ticket #493017. A representative will follow-up with you as soon as possible.
You can view this ticket's progress online here: http://www.adventurerv.net/help/view.php?e=&t=493017.
If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.
Thank You,
Adventure RV Center
2910 Newport Highway
Sevierville, TN 37876
Visit us at www.adventurerv.net for all your RV Parts & Supplies at Huge Discounts

I did not email them but their response:

-- do not edit --
JEFF L,
Our customer support team personnel has replied to your support request #493017
Your tracking was already sent to you once. Here it is again. FedEx Tracking: 111653816870340 FedEx Tracking: 111653816870357
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support request and responses.

9/16/14 the box arrived damaged due to poor packaging the four boards they used and the 1/2" fiberglass straps had come loose due to them being against cardboard and not against more wood or stronger cardboard.

noted drivers name

me:

the shipment is extremely damaged, the wood boards used for crating are loose and removable.
I have called fed ex to file a claim for damages and they said I have to have you do this. pictures are available if you give me a phone number to send them to.
the box has been pulled inside and is not going to be moved until further instructions

I sent 11 pictures to the email address they provided

them:

Our customer support team personnel has replied to your support request #493017
The pictures show minor dents on the bottom of the pan. Is that all that is wrong with it?

there is a bent pan approximately 3/4" like it was folded or dropped from a height , also the shroud is damaged due to the carboardbeing shredded on three of the four sides

me:
Trouble in paradise:
Need written âuthorization to return ac
Since I accepted it, it Will cost money to send it back

-Or-bYou can give me the written âuthorization

To: "8000" <8000@adventurerv.net>
Sent: Wednesday, September 17, 2014 8:29:57 AM GMT -05:00 US/Canada Eastern
Subject: Re: Ac X

ARE YOU ASKING ME TO OPEN IT UP AND THEN TAKE PICTURES?
if so, who is going to pay for repackaging it and sending it back?
maybe its best to call the shipper and I will refuse the package so you can inspect it at your leisure, then send me a new one?

them:

You can refuse both pieces and we will refund you once we receive it back.

----- Original Message -----
From: "JEFF L" <(((REDACTED)))
8000@adventurerv.net
Cc: "JEFF L" <(((REDACTED)))
t: Wednesday, September 17, 2014 8:46:34 AM GMT -05:00 US/Canada Eastern
Subject: AC XII

This picture shows the pan bent with a crease in it it is approximately 3/4
the shroud is damaged also

me:
what condition was the unit in prior to shipping? as I believed it was scratch and dent?

them:

It was not a scratch and dent prior to shipping. Just go ahead and refuse both packages like you said and once we receive it back you will be refunded.

last email 9/17/14

me:-

From: "JEFF L" <(((REDAcTED)))
"Adventure RV Order Status" <7001@adventurerv.net>
Cc: "JEFF L" <(((REDACTED)))
t: Wednesday, September 17, 2014 2:52:36 PM GMT -05:00 US/Canada Eastern
Subject: Re: AC XII

ok once it is in fed ex's hands my responsiblity is over and it is between you and the carrier.
my money should be freed up to process another unit exactly like the one I ordered, right?

i would like to get the a/c on the trailer asap As duck season opens Oct. 3 rd here in Arizona

Wednesday, September 17, 2014 12:00 PM

From:: "Adventure RV Order Status" <7001@adventurerv.net>
To:: "JEFF L" <xxxxxxxcom>

Full Headers Printable View

We will not be shipping another one to you. We can not guarantee the next one will not get minor damage on its way to you. If you order another one, it will be cancelled and it will not be shipped out.

Thank You,
Adventure RV Center
2910 Newport Highway
Sevierville, TN 37876
Be sure and visit us at www.adventurerv.net . We have 1000's of RV Parts & Supplies in our online store at Huge Discounts. Also, check out our new 'Till they're gone daily specials where we feature one item on our front page at an exceptionally low price in limited quantity! Login to our website today and SAVE BIG!

I have asked to file a claim with the shipper since I (PAID THEM SHIPPING INSURANCE) THEY ARE IGNORING ME NOW I have sent two emails and have not received a response. I have called the number listed, it refers you to the internet chat or email. I have a copy of the chat I had with their representative (it) (unknown gender) referred me to the internet web site which has not responed in two days

anyone who would like to join me in a class action lawsuit (((REDACTED)))

Report Attachments:

This report was posted on Ripoff Report on 09/19/2014 04:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adventurerv/internet/adventurerv-rip-off-company-dont-buy-from-them-2910-newport-highway-sevierville-tenness-1177816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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