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Report: #1088409

Complaint Review: aemidiotech.com - Select State/Province

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  • Reported By: stanley — Alabama
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  • aemidiotech.com new delhi Select State/Province USA

aemidiotech.com aemidiotech.com I had purchased services from Aemidio in February, 2013, so I was not forwarned. I contacted services for support for my Linksys router. This group posed as Cisco tech support. The American named men did have Indian accents, but I wasn't sure if Cisco was using overseas tech support as so many companies are. They sold me a tech support package, with it being cheaper to purchase a several year package in the long run. They worked many hours to get my router up and running, and ran a scan to clean up viruses. In that process they convinced me that my virus scan was not working and they had another program that would work better. I asked for a detailed invoice stating the services purchased several times and they only gave me a copy of my paypal receipt for payment. They erased my Adobe Illustrator in the process to increase my computer speed and loaded the virus program. They sold a multiple year package as it would be cheaper.  Several months later I got a message from AVG that I did not have a license number to run their internet security program. I contacted Aemdio and they said "their license numbers were different that AVG's and my computer was not compatible with AVG and they needed to reload a different virus scan program". .  . delhi

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 I had purchased services from Aemidio in February, 2013, so I was not forwarned.  I contacted services for support for my Linksys router.  This group posed as Cisco tech support.  The American named men did have Indian accents, but I wasn't sure if Cisco was using overseas tech support as so many companies are.  They sold me a tech support package, with it being cheaper to purchase a several year package in the long run.  They worked many hours to get my router up and running, and ran a scan to clean up viruses.  In that process they convinced me that my virus scan was not working and they had another program that would work better.  I asked for a detailed invoice stating the services purchased several times and they only gave me a copy of my paypal receipt for payment. They erased my Adobe Illustrator in the process to increase my computer speed and loaded the virus program.  They sold a multiple year package as it would be cheaper.  I again asked several times for a detailed sales invoice for services purchased and I never received one. I recontacted them to reload my Adobe Illustrator and they were unable to do this.  Several months later I got a message from AVG that I did not have a license number to run their internet security program.  

I contacted Aemdio and they said "their license numbers were different that AVG's and my computer was not compatible with AVG and they needed to reload a different virus scan program".  I told them that sounded fishy to me.  I contacted AVG and Aemidio is not a licensed distributor and they do not sell a three year internet security program.  Aemdio said that their price was different as they added different services onto the virus scan program. That again did not fit as I had already paid for a 3 year tech support contract so that did not make sense. I then contacted Aemidio and said that I wanted my money back for the security program as I suspected fraud.  I also said that I would contact American Express and they could work with them on the credit.  They agree to refund the security program cost.  It took about 6 weeks for it to come through as they would always have some kind of reasoning, usually being someone elses fault.  In the end there were no records stating what services I had actually purchased, and were therefore up for debate.  I am trying to get some money back from my three year tech support services, but again there is no paperwork on what I purchased,i am looking for my money back but they not giving response at all.

This report was posted on Ripoff Report on 09/30/2013 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aemidiotechcom/select-stateprovince/aemidiotechcom-aemidiotechcom-i-had-purchased-services-from-aemidio-in-february-2013-1088409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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