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Report: #296561

Complaint Review: Aerosoles - Edison New Jersey

  • Submitted:
  • Updated:
  • Reported By: Alabaster Alabama
  • Author Confirmed What's this?
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  • Aerosoles www.aerosoles.com Edison, New Jersey U.S.A.

Aerosoles Did not honor cancellation policy Edison New Jersey

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I ordered a pair of boots on Aerosoles web site. I received an email week later stating the boots were on back order and did I want tt o keep my order open . At first I did and replied to the email to let them know. I then decided on tghe same day to cancel the order and order boots from zappos.com, I've always had good luck with them.

The email I received said "Even if you request to keep your order open, you still have the right to cancel the order at any time before it is shipped to you. " I called their customer service and requested to cancel the order. I was told I would have to call back on Monday to cancel the order when tghe real customer service was there.

I called back Wednesday since New Years was Tuesday. I was hung up on 4 times before getting a hold of someone. I was told I cannot cancel the order because they are searching their retail stores for the boots. I asked if the order had shipped they said no.

I sent an email asking to cancel the order and again was told I could not even though the email they sent said I could. I was told I will have to wait 2 weeks for them to see if they can find the boots in one of their retail stores. If they can't find it after 2 weeks then I will receive a letter saying they will cancel the order.

They will not honor their word and cancel the order.

Pinkyjones
Alabaster, Alabama
U.S.A.

This report was posted on Ripoff Report on 01/03/2008 05:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aerosoles/edison-new-jersey-08817/aerosoles-did-not-honor-cancellation-policy-edison-new-jersey-296561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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