Report: #1441422

Complaint Review: aetertek -

  • Submitted:
  • Updated:
  • Reported By: Dog Owner, Cane Corso. — Michigan United States
  • aetertek

    ,
    China

aetertek Elite-Tek Poor products and services, no support, does not answer emails.

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I have purchased one of Aetertek dog training collars previously. It worked fine for me but the rechargable battery died shortly after 1 season. It's a non replaceable battery.

I purchased another Aetertek dog training collar from 2 weeks ago. The model # is AT-216D. As far as I can tell and from researching other reviews, this model cannot be turned off. This means it will stay on until the battery is depleted. You cannot store this collar away for any extended period of time, the battery will loose charge and never accept charge again.

I have contacted Aetertek twice regarding how to shut this off. It has a magnetic switch. The magnetic switch is not mentioned in the manual, every manual is an older version. I have tried multiple ways to use the magnetic switch and the collar will not shut off. Again I have contacted Aetertek twice and they did not respond.

I looked at the warranty for Aetertek and its 30 days. Perfect I thought, mine is 15 days old, I will return this because of the no shut off and poor customer service.  After reading the return policy, its 30 days, "UNWORN". Well my dog has worn it. This makes me un-eligible for a return.

Buyer beware, customer service seems non existant, product seems to have a poor battery and design flaws. Please purchase from another dog training collar company.

This report was posted on Ripoff Report on 05/03/2018 03:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aetertek/-/aetertek-elite-tek-poor-products-and-services-no-support-does-not-answer-emails-1441422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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