Report: #1409933

Complaint Review: Agent Zip - Internet

  • Submitted:
  • Updated:
  • Reported By: Nick Depallo — Rocklin California United States
  • Agent Zip Internet United States

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I called the agent zip and spoke with a representative for no less than 20 minutes who guaranteed me 35 to 45 leads a month for only 299. I then asked him if I do not receive at least 35 leads within the first month, for a prorated refund at the end of that month for the leads I have not received. He agreed, and sent me a confirmed email outlining what we just spoke about. 15 days have passed, no leads, so I called the agent zip and spoke to numerous individuals who are incredibly rude and definitely should not be working there. I told them that I haven’t received any leads so far, and I just want to refund. They told me that they are not allowed to do any type of refund, and definitely will not give my money back even with the email proof. Are you kidding me!? What a scam of a company, do not use ever !!!!!!! Leads are a joke, and scammer company looking to de-fraud Realtors!!!!

This report was posted on Ripoff Report on 11/01/2017 04:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/agent-zip/internet/agent-zip-scam-real-estate-leads-internet-1409933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 REBUTTAL Owner of company

Your Account with Agent Zip

AUTHOR: Michael - (United States)

POSTED: Sunday, May 20, 2018

I'm sorry that you feel that badly about the service and I wish we were able to give you a better experience. We do however offer a guaranteed amount of leads on each account, in your case that would have been 40 but I suspect you saw much more than that. I'm not sure how long you were on the program for but it's a pretty common rule of thumb that you must test any marketing platform at least 90 days before you can gauge the true results. At that point, you can usually tell if it's worth your marketing dollars. We take pride in our customer service and would love to get feedback on your experience so that we can improve upon it. If you get a chance to read this, please email michael@agent.com. Thanks

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#2 REBUTTAL Owner of company

Response to Complaint

AUTHOR: Michael - ()

POSTED: Sunday, May 20, 2018

Our $299/month package is just for one zip code, that can also be referenced on our website: agentzip.com. Because of the minimum spend and the fact that some areas have a lot more action than others, we do not guarantee a number of leads. We do, however, provide an average which is 5-25 leads. Unfortunately, we don't offer refunds after 48 hours and once your campaigns have deployed. There is no way for us to get the leads back but we will not tie you down to a long-term commitment like other companies. We know we must earn your business month after month. If there was a case of poor customer service, I'd love to hear about it and you can email me anytime at michael@agentzip.com. Customer service is very important to us and you will not find a lot of upset customers out there. Agents on Lab Coats, Real Closers and a lot of other Real Estate forums are raving about our service. 

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#1 Consumer Comment


AUTHOR: Paul - (United States)

POSTED: Thursday, December 14, 2017

Had a very similar experience with AgentZip.com. Total scam and a money grab to rip off realtors who don't know any better. I've had success with RealGeeks, so I know I can convert leads. AgentZip took the money, underdelivered and never responded to calls or support emails. 

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