Report: #1405774

Complaint Review:

  • Submitted: Thu, October 12, 2017
  • Updated: Thu, October 12, 2017
  • Reported By: Anonymous — Salt Lake City Utah USA
    451 S 400 W
    Salt Lake City, Utah
    USA Club Area 51, Ahatix Company refuses to honor promised refund for cancelled event; Refuse to respond to multiple emails; No other contact information given Salt Lake City Utah

*Author of original report: **UPDATE** Refund Received 10/24/2017

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Purchased advance tickets to a show in February at Area 51 which was cancelled. Area 51 stated that the show would be rescheduled for May (which it was not, and very little was communicated as to if or when the actual reschedule would occur), and that the purchased tickets could be saved and used for the reschedule. After waiting a reasonable period of time for the rescheduled show to be announced, I requested a refund for the tickets via the website. Two emails to Ahatix went unanswered. I then contacted Club Area 51 via Facebook and finally was able to get in touch with an employee, who assured me that I would be contacted regarding a refund shortly. I never received a response, and sent two additional emails requesting a refund and only received immediate automated responses which were never addressed. It is not acceptable for this company to take my money, fail to provide services I paid for, and then not only refuse to refund my money but also blatantly disregard my multiple attempts at communication with them. It is theft, plain and simple, and I hope no one else has to lose another dime to this shady company. 

This report was posted on Ripoff Report on 10/12/2017 06:46 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

**UPDATE** Refund Received 10/24/2017

AUTHOR: - ()

Finally received respones from Area 51 regarding refund on 10/22, and they issued a refund via Paypal. They stated technical difficulties were to blame for previous lack of response. 

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