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Ripoff Report | Air Rescue | Ripoff Report Review - Tampa, Florida
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Report: #1051988

Complaint Review: Air Rescue | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. FREE Diagnostic With Repair, FREE 2nd Opinion, 24/7 Service Availability, 100% Financing, Emergency Service, Same Day Service, 17 guarantees and warranties – If you’re not satisfied, you don’t pay. - Tampa Florida

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  • Reported By: Ripoff Report — Tempe Arizona
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  • Air Rescue | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. FREE Diagnostic With Repair, FREE 2nd Opinion, 24/7 Service Availability, 100% Financing, Emergency Service, Same Day Service, 17 guarantees and warranties – If you’re not satisfied, you don’t pay. 1429 Massaro Blvd Tampa, Florida USA

Air Rescue Air Conditioning REVIEW: “Air Rescue 100% Customer Satisfaction Commitment money back guarantee with new systems, service or repair, or you don’t pay a thing.” Air Rescue offers more than 17 guarantees and warranties; in writing, .. customers can rely on to protect them from almost any event, from mother-natures wrath, thru product defects to inconvenience during a service outage.  Air Rescue further demonstrates its dedication to customer satisfaction, comfort and economy through; continuous process improvement, adoption of both tested and leading edge products and technologies, and constant staff training and evaluation at all levels. Ripoff Report Verified™ … as a safe business service.

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Ripoff Report REVIEW / Air Rescue Air Conditioning Commitment to Customer Satisfaction

Air Rescue Air Conditioning joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this—by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
Air Rescue is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ripoff Report

Air Rescue approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. Air Rescue states they have a rigorous client care program that includes dedicated client care specialists with the authority and experience to solve 90% of all client concerns on-the-spot. There is a clear chain-of-command for any concern that cannot be addressed immediately with our 24/7 service and senior management are always notified and involved when a concern exceeds the authority or skill level of the client care team. Our policy is to provide 100% customer satisfaction within 24 hours or less and we consider our customers more than clients, they are our family and we feel a deep responsibility towards them. Air Rescue is one of the few HVAC contractors in the market that provide 24/7 service and repairs and can be counted upon to respond quicker to our established clients than any other contractor.

AIR RESCUE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Air Rescue Air Conditioning is a locally owned and operated full service HVAC contractor dedicated to providing the highest quality client experience through delivery of value, comfort, safety and economy. Air Rescue is the provider of choice and authorized factory warranty center for service, repair and maintenance for all major manufacturers.

AIR RESCUE STATES WHY THEY ARE BETTER THAN THEIR COMPETITORS

"Air Rescue is the best in the business because of the unique features and benefits we offer to all of our clients with every visit. Air Rescue has made a commitment in time, money and energy to be the best HVAC contractor in the markets we service by offering the following features. 1. Our exclusive Total System Rejuvenation which is designed to extend the life of the equipment, provide cleaner air, maintain the system in factory condition or improve the condition of a system that has not been maintained and reduce energy costs. The Rejuvenation also ensures compliance with all manufacturers minimum standards for warranty coverage. 2. Our complete product line including; exclusive Green Homes building performance systems and products, custom designed duct systems and complementary air conditioning and heating systems and a full line of indoor air quality products and services. These product lines insure that every need that any homeowner could have can be accommodated by Air Rescue. 3. The guarantees and warranties we offer and provide at no charge with many of our products and services. Most of these guarantees are offered nowhere else in the industry and it is our pride and purpose to stand behind them 100%. Our commitment to client satisfaction, safety, comfort and economy through continuous process improvement, adoption of both tested and leading edge products, systems and technologies, and staff training.”

AIR RESCUE / Statements from the owner.

"My name is Jim Myers, and I am one of the owners of Air Rescue Air Conditioning. I would like to thank you for taking the time to review my company. Air Rescue Air Conditioning is the leading provider of HVAC systems, home performance modifications and indoor air quality in the west-central Florida market. No other HVAC contractor can bring together these major product lines; all designed to maximize your comfort, safety and efficiency while standing 100% behind their work 24 hours a day, seven days a week. I personally guarantee you will be 100% satisfied or you don’t pay a dime, every time. Please visit our website at www.4airrescue.com and take advantage of our seasonal special offer on a Total System Rejuvenation for only $59 and experience the Air Rescue difference. After your experience, please be sure to fill out the client care card the technician will offer you so that we can continually improve our experience based on your valued feedback. "

QUALITY EQUIPMENT.

 At Air Rescue we pride ourselves on using the highest quality systems, components and leading edge techniques to insure your comfort, safety and economy in your home. We have the most highly trained technicians available at all levels to provide the services you need 24/7.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Air Rescue Air Conditioning is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. In-home services like HVAC are typically the results of a system failure so the visit can be time consuming, expensive and unpleasant for the client. After the visit is complete Air Rescue contacts as many of our clients as possible to perform what we call “happy calls”. During the call we talk to our clients about their experience; how they felt they were treated and what we can do to make their experience more enjoyable, less painful and ultimately more valuable to them. Do we make mistakes?, of course we do, but we are committed to learning from and fixing every one of them. We call client reports of bad experiences, “gifts”, and they are posted on notecards in the main hallway for everyone to read, review and learn from. Air Rescue holds technician train 4 days per week and many of our feedback sessions with clients develop into full classes so that all of our technicians can benefit from the lessons learned.

STATED IMPROVEMENTS FROM AIR RESCUE.

Air Rescue offers and provides more than 17 no charge guarantees and warranties with the services, repairs and systems that our clients purchase from us. These range from the 100% satisfaction or you don’t pay a dime guarantee on everything we do to guarantees for “No Frustration”, “No Surprises”, “Cleaner Than We Found It Property Protection” and many others, we are constantly reviewing our processes, products and guarantees to provide the most valuable delivered product per dollar spent in our industry and we think we are doing a pretty good job.

DON'T LET YOUR MONEY GO UP IN SMOKE

"Air Rescue believes that every contractor should perform to the licensing and code requirements of the jurisdiction in which they operate so things to look out for are permits for any major changes like new equipment, ductwork or building performance installations. If you have a failure always ask what caused the problem, sometimes old age is the answer but not always. A good HVAC contractor will send you a technician that will diagnose the entire system to find the problem so that it doesn’t occur again, anyone can replace parts. Another serious concern is mixing components of different ages and designs, if one of the major components fails it must be replaced with a factory matched unit, this can be confirmed with an AHRI matching certificate from ahridirectory.org. If just any condenser is installed the system will run, but it won’t run as designed and will consume extra energy, have a shorter life span and could cause serious safety or health issues.

Many of our competitors claim to perform maintenance like our Total System Rejuvenation but few do. Make sure you participate in the process, watch and ask questions while the equipment is disassembled for cleaning, inspection and testing, you should have parts all over your lawn and a lot of water and cleaners being used. Ask your contractor what their guarantees are and who will respond at night or on weekends when you need them. Air Rescues employees all go through 50 state background checks for felony convictions, take random drug tests and must pass rigorous training before their first day in the field. All of our trucks are fully stocked with the most common and many specialized parts; tools and diagnostic equipment so that our techs can work on any brand and style HVAC system made. Any and all inquiries, concerns or complaints can be called in to our client care center at 1-888NeverWait or 813-612-5600, and also the client care email address is hgrantham@airrescue.com" 

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Air Rescue or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com 

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Air Rescue Air Conditioning, Inc.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Air Rescue Air Conditioning Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 05/18/2013 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/air-rescue-ripoff-report-verified-businesses-you-can-trust-commitment-to-customer-satisfaction-free-diagnostic-with-repair-free-2nd-opinion-247-service-availability-100-financing-emergency-service-same-day-service-17-guarantees-and-warranties-if-youre-not-satisfied-you-dont-pay/tampa-florida-33619/air-rescue-air-conditioning-review-air-rescue-100-customer-satisfaction-commitment-mo-1051988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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