Complaint Review: Airfare.com - Bethesda Maryland
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- Author Confirmed
- Airfare.com 5110 Ridgefield Rd, Suite 409, Bethesda, Maryland U.S.A.
- Phone:
- Web:
- Category: Air Travel
Airfare.com Complete Ripoff Bethesda Maryland
*UPDATE Employee: Company Response
*UPDATE Employee: Company Response
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One word: CROOKS.
I bought tickets to India via airfare.com. Since we had our 6 month old daughter travelling with me, I booked the tickets, way in advance. Everything seemed fine until AirIndia cancelled the flight and waitlisted me and my family on another flight almost a day before my original schedule. I called the airlines who agreed to give me a full refund and asked me to contact the travel agent.
The customer service of airfare.com turned out to be absolutely rude and they hung up a few times, even yelled "..you got a good deal, what are you complaining about ?" before hanging up on me.
After about 25 calls, I was able to reach "Rex" who charged my credit Card $200 as "cancellation fees" for a guaranteed "Full refund" for flight tickets, which were cancelled by the airlines. Knowing that is the only way to atleast get back some money, I agreed.
The full refund was MINUS the agent fees !! Airfare.com had charged me for booking the flight and then for cancelling the tickets for a flight, that airlines had cancelled. It was an absolute nightmare which costed me $ 375 for NOTHING. I would ask anybody and everybody to stay away from airfare.com.
Indypacer
Indianapolis, Indiana
U.S.A.
This report was posted on Ripoff Report on 04/06/2009 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/airfarecom/bethesda-maryland-20816/airfarecom-complete-ripoff-bethesda-maryland-441357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Company Response
AUTHOR: Special Operations Team - (United States of America)
SUBMITTED: Friday, July 30, 2010
Airfare.com does not change reservations without the written consent of the traveler. Airlines are constantly updating their systems with new flight times and routing. There are times where notifications are not sent to us. As a result, we cannot notify the passenger of an airline schedule change. When we do receive notification, we make every attempt to advise the passenger about the schedule change by phone and email. Airfare.com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passengers schedule change. Airfare.com strongly recommends travelers to constantly check their reservation with us and the airline.
Airfare.com understands that unexpected situations may come up to where your travel plans must be changed; however, we remind all travelers that fees and the difference in airfare are due upon changing your reservation. Airfare.com has no control over the airline ticketing prices. Prior to booking a reservation, the rules and regulations are presented twice for review while entering information and again before proceeding. By booking a reservation our customers have agreed to the rules and regulations of this ticket which again state: Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. Changes are permitted for a change fee, but only if they are made prior to the date of the originally scheduled flight. The tickets you are purchasing are completely NON-C
#1 UPDATE Employee
Company Response
AUTHOR: Special Operations Team - (United States of America)
SUBMITTED: Friday, July 30, 2010
Airfare.com understands that unexpected situations may come up to where your travel plans must be changed; however, we remind all travelers that fees and the difference in airfare are due upon changing your reservation. Airfare.com has no control over the airline ticketing prices. Prior to booking a reservation, the rules and regulations are presented twice for review while entering information and again before proceeding. By booking a reservation our customers have agreed to the rules and regulations of this ticket which again state: Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. Changes are permitted for a change fee, but only if they are made prior to the date of the originally scheduled flight. The tickets you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. You must pay a change fee of $200 per ticket for domestic flights and $350 per ticket for international flights. If the new tickets cost more than the original tickets you must pay the difference. If the new tickets are less than the original, the airline will not credit the difference. Therefore, the total cost will be (The Change Fee) + (The Difference in the Cost of the Tickets). You must travel on the same airline in the same class. Rerouting is not permitted. These are the change rules and regulations that all travelers agree to before booking a reservation. Airfare.com will do our best to accommodate travelers needs , but we will follow the rules and regulations that were presented prior to booking.
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