Aistheta Reno Medical Skin Care Center Receptionist allowed me to schedule a free consultation that was actually a chargeable vistit Reno Nevada

This was my initial complaint on BBB:

Free consultation requirements were not explained to me.

I called to schedule a FREE consultation for my rosacea. After my appointment I was sent a bill for $65 because the "Free" consultation was only for the "other" side of the office. When asked if they would honor the error made by their front desk staff in not informing their customer about the free consultation details the office managers response was "NO" I feel this was a mistake in their office and they failed to tell me at the time of the appointment that my medical issue did not qualify for a free consultation. I told the office manager I would have postponed my appointment and she very rudely asked "so you just wouldn't have seeked medical attention for your concerns?" I should not have to pay this bill and I cannot get anyewhere with this office manager. This bill is now in collections as well. 

Here is the response from the Dr office:

Rosacea is a medical condition. This patient was referred by another medical clinic by another medical provider for her medical condition of rosacea. She was seen by a medical provider in our office receiving an assessment of her condition and prescriptions for treatment of her medical condition.

Complimentary consultations do not apply to medical conditions.

Please note that the message on our website reads “Schedule a complimentary COSMETIC consultation and learn how Aistheta can develop a plan for the most beautiful and natural you.

I then replied with:

My issue is the receptionist should have informed me, the CUSTOMER that what I was being seen for was NOT considered a "FREE" consultation. I am a customer and I should not be expected to know what an office deems "cosmetic" versus "medical" that is the job of the medical facility to correctly represent themselves and insure the customer is taken care of. I have never in my life encountered such a curt woman than the "office manager" I come from 14 year of Customer Service and anywhere I have worked we always made sure to be held ACCOUNTABLE for misrepresentation and or miscommunication. This office failed miserably in this department. Why is it acceptable for the receptionist to misinform a customer regarding a chargeable issue?