alacrity services clean up services performed eugene or

On May 27th,  2018 I received a letter from the Alacrity services writing to me that I had signed off on a certificate of satisfaction for work performed properly by Serv Pro company # 3560, a third party company that was hired by the Alacrity service, which was managed by Allstate. And additionally sending along a guarantee letter that stated " This quality assurance Guarantee ensures that all repair work related to alacrity number# 21485595 was done free from defects or faulty workmanship...." I spoke to Ryan Hougaboom, Regional Field Manager at Alacrity Services on July 19th, 2018.  He tried to dance around the services that was done by serv pro, and that allstate paid for the damages. But I told MR. Hougaboom I wasn't talking about the things that was broken, beyond repairs. I was talking about the items that were in good conditions and that was impossible to replace like trimmings that surround the entire kitchen, you could not replace the small part that Serv Pro broke off, but the entire trimming around the kitchen so it can match. These were at least 50 year old style trimming that are not easily found. I know because I still have to hear it from my wife. Nonetheless, what I wanted from Serv Pro or Alacrity was a letter stating that I was not satisfied and signed off on any work performed, especially went the customer which was I was not contend with the damaged that should have never taken place. The alacrity service were quick to send a letter acknowledging their professional job done. Now it has been almost a month and I haven't received no corresponds via email not letter format to show that the Alacrity really took our conversation serious, and insist on that letter. Because for all I know they still have the original letter commending themselves and the Serv Pro for a work done correctly or faulty workmanship which is not the case