Alarmforce Alarmforce - do not trust their word Toronto Ontario

Alarmforce customers beware - For a company that relies on honesty and reputation for business, has access via voice and video to your home you would hope that you could trust them at their word - unfortunately not.

I was a customer for over 3 years and had a system connected to my landline.  I decided to move to the new wireless system and cancel my landline as it was never used so I arranged and paid for the wireless system to be installed.  After the technician cancelled one appointment and on the following 2 bought faulty equipment he finally installed the new box ($113)  He then informed me that I had a weak signal strength so the box probably wouldnt work anyway but to give it a try.  So the following day I set the alarm and when I came home forget that it was on.  I was in the house over an hour before the alarm finally activated.  So I contacted the company explaining what had occurred and spent the next hour troubleshooting with tech support.  This situation continued for the next 2 months with over a dozen calls to the company and, on one occasion the technician insisting that the alarm was fine and it must be me.  I then spoke to customer service, explained that the system was not working since installation and that I required a refund for the wireless box and for the months that I had paid since installation without service. I was informed by both the customer service rep and the supervisor that a refund would be issued when a technician had re attended and confirmed the system was not working.  They booked an appointment for 2 weeks ahead and took another months payment.  They then cancelled on the day of the appointment and delayed the appointment for another 2 weeks.  When the technician finally arrived he confirmed that the system was defective and called Alarmforce to update the information.

I then called customer service in order to confirm the refund of the $113 wireless box fee as well as the 4 months payments ($144) while the alarm system was defective.  I was then told by a customer service supervisor that they were willing to refund the $113 but not the $144 monthly payments.  Even though I pointed out that this had already been agreed and recorded on 2 previous conversations they still refused to pay the refund.

This company cannot be trusted.  I was a loyal customer for years and, when it came to doing the right thing they refused to honour  their word.  Customers put their trust in this company to protect both their privacy and property and yet they cannot be trusted to keep their word.  A company that is willing to risk their reputation for such a small sum clearly lacks integrity and should be avoided at all costs.