ALASKA BEST RV RENTALS and Romulo H. Morales When I asked the local area after I had been ripped off.. turns out there nick name is "Alaska Best Ripoff Vehicle Rentals" Took my deposit and is now trying to get money from my insurance company. He uses people to fix his RVs that are broken down. We brought it back in better condition than how he gave it to us and stikl Anchorage Alaska

I am the owner and manager of Alaska Best RV Rentals and I wanted to provide a rebuttal about this claim from Troy. I regret not knowing about this posting earlier, but just heard about it last week from one of my customers. I am not able to go into full detail as this matter is still pending a final decision by the court, but I can let you know that Troys insurance company and lawyer are not suing me for a submitting a false insurance claim.

I wanted your readers to know the following, so they can get a better picture behind Troys claim:

This individual did rent an RV from me. On the day his rental started, at 11:00 a.m., we both went through a walk-through inspection and found no damage inside or out. He acknowledged and signed off on the vehicle before taking it out. After 5 days, Troy returned the vehicle at a very awkward time (he was supposed to return it at 11:00 AM, but instead returned it a little after 3:00 AM), and I was not able to perform a thorough inspection of the RV due to it being dark. I asked him if there was any damage and he said, No.

I accepted his statement and told him I would check the vehicle later in the morning and, if I did find any damage, I would contact him. He insisted that he get his deposit back right there and then or credit it back to his account. Due to his assertiveness, I credited back his credit card but I was very clear in telling him that if I found any damage in the morning, I would reverse the credit.

Further, the RV was returned with a quarter tank of fuel, but per our agreement it should have been full. Troy insisted that the gas tank was full, but when I pointed out the gauge and asked him to go to a gas station or pay the $40 charge for not returning the RV with a full tank of gas, he paid the $40 charge.

I offered Troy a ride to the airport, as that is part of my regular courtesy shuttle service. My customers are from out-of state and I feel an obligation to make sure they safely arrive to the airport, especially in Troys case since it was so late at night.

Later that morning at 8:00 AM, as I do with all my RVs that are returned after a rental, I started to wash the vehicle and noticed that the edge of the roof had a large scrape/rip. I then climbed onto the roof where I found several small holes and tears. It looked as though the RV had been driven too close to a tree or other type of shrubbery since there were leaves and twigs in and around some of the holes. I also found a piece of duct tape keeping the damage up, which leads me to think that Troy was trying to conceal the damage.

I immediately contacted Troy to inform him of the damage I found, and he completely denied any wrongdoing. The repair of the damage was well over six times the initial deposit of the rental fee, not counting the loss of rental income as the vehicle was being repaired. (On a side note, the deposit was $1,000; not $1,500 as Troy indicated on his report.) As Troy was not willing to work with me, I was forced to contact his insurance agency to ask for reimbursement.

I would like your readers to know that I have resided in Alaska for over 40 years and have built a reputation as a fair and honest businessman. I established Alaska Best RV Rentals in 1999 as a side business while I worked for the State of Alaska in Survey Plotting. I have recently retired from my position and now dedicate my full time to running my RV Rental business. I take great pride in providing quality service at an affordable price. I enjoy working with my customers, who often travel to our beautiful state from others states and countries, and look forward to being able to provide this service for many years to come.

Thank you for your time in reading this posting. If you have any questions about renting an RV, please feel free to contact me at any time. My contact information is listed on my website, www.alaskabestrvrentals.com