alder home security Total ripoff and horrible customer service orem Utah

I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder.  One.  Customer service is sales driven only and not there to HELP a customer.  My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays.  I tried calling and no calls were returned, I also tried contacting on their website. 

I never heard back nor was there any follow up.  So lifetime warranty of equipment and 24/7 service help was a LIE.  once my contract was up my phone has been non stop calls about new deals and rates all I have to do is sign into another contract!  I even explained my past experience and this was met with no apologies or even a token credit! 

Another thing that surprised me is that when Alder took over I was not notified; only caught the change on my bill!  upon calling it was explained and I asked for new placards and stickers for my house, rep said they would send out right away!   I am currently trying to cancel my service and I still have not been able to successfully do that simple task!

I have called and left emails; now I start to leave stunning reviews online!  Needless to say I still have AP placards and stickers on my house.  morale of story do NOT do business with this company