AlertOne Alert-1 Lied and ripped us off for $325. Nationwide

I recently purchased a one year subscription and the needed equipment from Alert1 for a medical alert system to be used by my mother ($325).  When I contacted my mother, she stated her friend had a much lower priced device that would serve the same purpose and would contact 911 directly, unlike Alert 1, which goes through an operator at Alert1.  I researched the other product and it plugs into a home phone and has a pendant that the individual wears.  The individual can push a button on the pendant (just like the Alert1 product) and it connects the individual directly to 911.  The pendant allows the individual to speak with the 911 operator.  This product is a onetime purchase of $125, vs. Alert1 at $325 per year. 

I ordered the other product the next day and also contacted Alert1 and informed them that I wanted to cancel the service and get a refund.  Using a very inappropriate sales tactic, the customer service representative informed me that her own grandmother had used the device that called 911 directly and had died because of the device.  She went on to tell me that the 911 service had eventually gotten tired or responding to her grandmother and stopped responding to her grandmothers 911 calls.  The customer service representative encouraged me to keep the Alert1 system so my mother would have the same fate as her grandmother.   This has to be the most pathetic sales tactic I can possibly imagine, and the company should be ashamed they are using such unethical tactics to get people to buy or keep their product. 

I insisted on still canceling the service and the customer service representative stated I just need to ship back the equipment when I received it which my mother did within two days of getting it.   

A tracking number indicated Alert1 received the device a few days later and I contacted Alert1 to see about the status of my refund.  I was told that since I did not open the box and test the equipment, I was not eligible for any refund.  I spoke to a supervisor named Jamie and told her what I had been instructed to do by their own employee.  Jamie said she would check into it and submit a request for a refund for a possible approval. 

I contacted Jamie a week later and she said my refund was denied due to my failure to test the equipment as per their policy.  Jamie acknowledged that I had called to cancel the service on a day after I ordered it, but said she could not verify what instructions I received. 

Also, on the Alert1 webpage they advertise to have an A+ rating with the BBB, and according to the BBB, they only have a B rating. 

What a horrible company, I would not recommend to anybody!!