Complaint Review: Alibris Used Books - Emeryville California
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- Author Confirmed
- Alibris Used Books 1250 45th Street Emeryville, California U.S.A.
- Phone: 510-594-4500
- Web:
- Category: Book Stores
Alibris Used Books, Bookstore a complete rip off. Don't use. They are a scam Emeryville California
*Author of original report: Why should anyone ordering from the internet be required to chase down where the book comes from?
*Consumer Comment: It is the not Alibris that is at fault
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I ordered a used book from Alibris. I wrote several e-mails to confirm:
1.) How soon after they charged my credit card would they ship my item.
2.) The number of days it woudl take for ground shipping. (since I could
not find a shipping chart on their site.)
3.) I ask for a telephone number where they could be reached.
(I got an e-mail but no phone number. I replied that I would never order from them again because they were not accountable, and had a very unfriendly web site.
Note: Later I learned you have to fill our all your information, give your credit card and go to checkout before you can see the shipping charges.
NOTE: I went to privacy policy and fund an address and telephone number. I called them and ask why should the customer have to brouse thier web site for hours to find a telephone number to get a phone number to get answers tro my questions.
I ordered the book. I got a confirmation by e-mail. On 3-6-09 I received a credit for the book. I did not cancel the order. They cancelled the order. The book was for my class. I am now behind on my class work 2 weeks. This is very poor business attitude. Please, everyone inform your family and friends, class mates and anyone else NOT TO USE THIS COMPANY.
THEY ARE A SCAM AT BET.
THANKS
Darby
Hamilton, Montana
U.S.A.
This report was posted on Ripoff Report on 03/06/2009 11:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alibris-used-books/emeryville-california-94608/alibris-used-books-bookstore-a-complete-rip-off-dont-use-they-are-a-scam-emeryville-431675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Why should anyone ordering from the internet be required to chase down where the book comes from?
AUTHOR: Roz - (U.S.A.)
SUBMITTED: Sunday, July 19, 2009
Why should anyone ordering from the internet be required to chase down where the book comes from? If the main bookstore is responsible for taking your order and brokering it out to some other store who has the book you ordered, I think the bookstore online who took the order should be responsible. After all they do sub the other bookstores. Why should we spend out time looking up tel numbers and or e-mail addresses locating a store that we did nto order form.
This book store is rewsponsible to the custoer.
This is my opinion.
#1 Consumer Comment
It is the not Alibris that is at fault
AUTHOR: Jjj524 - (U.S.A.)
SUBMITTED: Friday, March 13, 2009
Alibris is a collection of individual sellers.If the book didnt arrive then the seller of the book didnt send the book.In thas case alibris will refund your money.I am with alibris for last 4 years as both seller and buyer.I never had a problem with them.If the book is sold by alibris then also I am sure they will refund the money.You wont loss any money.
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