AliExpess Fujian Dehua Datang Ceramics CO, LTD Rambo Chen Joe Huang received out of tune flutes, seller will not honor hi own guarantee Longxan Hong Kong

We were behind in ocarina production, so my husband ordered $500 worth of ocarina clay flutes from Fujian Dehua Datang Ceramics CO., LTD via Ali Express. Of 50 flutes only 2 were out of tune, but we were nonplussed and ordered 50 more. Of this order only TWO were in tune! 2 out 50! The shipper had asked for us to let him know about the order, so we did, expressing our grave disappointment. Despite having an invoice stating the seller would take responsibility for any problems, the men involved with this company – Rambo Chen and Joe Huang, have shown absolutely NO integrity, have taken no responsibility, call us liars, and expect us to pay over $200 to return the bum flutes even though DHL Express says it would cost them far less to issue a return authorization and pick-up. We are so disgusted. Paypal won’t help. AliExpress won’t help. We’ve been ripped off for $500! We are just a small company – 2 of us, so this really hurts.