All American Dish Network forced me to pay cancellation fees. Internet, California

Hello, my name is Michael Hurst. I work for DISH Network Customer Service. I'm extremely sorry to hear about all these issues you have experienced with DISH Network. I understand that you had a bundled account with DISH and AT&T and it seems that you havent been given all the information on how it works so Im going to give you all the information that may help with the issues that you have had. Since you had DISH and AT&T you were getting 1 bill for 2 companies. After looking at your accounts that you had with us it looks like what happened is your account with AT&T was cancelled and no longer qualified for bundled service. When a bundled account is cancelled the DISH account comes back to us since you are getting TV service from us and not AT&T.

This makes it so DISH can collect equipment if the account isnt going to be used any longer. You also stated that there was a contract that DISH advised you of, the information about the contract would be correct, however you werent give the correct information. &nbspWhen accounts are setup there are 2 options: First option is to have a 24 contract/agreement with a special rate for 12 months. Second option is regular price no agreement/contract but there is an activation fee of $99.00.

In your case it looks like you had the special pricing for the 12 months and free activation. If we are unable to find a contract then we wouldnt hold you to a cancellation fee. What would happen is we would charge the activation fee and any promotional credits that have been provided would remain on the account and not charged to you. If you have any questions or concerns please contact me at Michael.hurst@dishnetwork.com.

Thank you