Report: #1472989

Complaint Review: All American Handyman - Lake Zurich Illinois

  • Submitted:
  • Updated:
  • Reported By: Feeling abused — HIGHLAND PARK IL United States
  • All American Handyman 150 Oakwood Road Lake Zurich, Illinois United States

All American Handyman All American Exterior Solutions Deceptive Facebook ads to solicit work. After performing substandard work, they sued us. Lake Zurich Illinois

*Author of original report: We have resolved our issues

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It started as a small $1600 home-repair job by Lake Zurich-based All American Handyman.  Some work was billed in full but never performed. Other work was performed badly (e.g. a kitchen knife rack fell off the wall within four hours of installation, a light switch was installed backwards, and a safety railing violated the local building code by not starting until the SECOND step, see photos). Instead of agreeing to a small discount, All American’s owner, Sergey Taitler, demanded full payment, filed a mechanic’s lien on our home, and SUED us to collect every dime!

We had found All American Handyman’s name on a trusted Facebook group of local moms which was designed to share recommendations for local service providers.  All American (https://www.yourallamericanhandyman.com/) got glowing endorsements, but we didn’t know that all those “All American is the best!” reviews (and others for its sister roofing company, All American Exterior Solutions, https://www.aaexs.com/) were all secretly written by the General Manager/owner’s wife, Brenda Green Taitler. That's pretty sneaky.

Endorsements that fail to divulge the writer’s personal financial connection is called “astroturfing,” which the FTC calls “deceptive.” See https://goo.gl/j6xz3r. All American also violated various parts of the Illinois Home Repair and Remodeling Act (HRRA) which is designed to protect consumers from disreputable repair companies. These include failing to provide a written estimate for work over $1000, failing to provide a copy of the HRRA brochure, failing to give us homeowner a copy of the Consumer Rights brochure, and more.  

This report was posted on Ripoff Report on 02/06/2019 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/all-american-handyman/lake-zurich-illinois-60047/all-american-handyman-all-american-exterior-solutions-deceptive-facebook-ads-to-solicit-w-1472989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

We have resolved our issues

AUTHOR: - (United States)

POSTED: Thursday, January 09, 2020

I wrote the original post. The parties have since resolved their dispute to our mutual satisfaction.

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