All Coast Auto Transport John S All Coast Auto Boca Raton Florida

The company could not fulfill the order to which they promised and refuse to refund any money despite not being able to provide a service. I wished to have a car shipped form Herndon VA to Raleigh NC.I spoke to John on July 17th and explained to him that the person who is collecting the car would need to do it on July 19th and also the car is modified and lower than most. He assured me that providing you can place your foot under the car (you can) then it won't be a problem, he will simply let the driver know so he can prepare for loading.

He phoned the person who had the car waiting to me and told them July 19th wouldn't be a problem and probably the day before would work as well. As John had given me his verbal agreement that he could fulfill these needs I agreed to have the car shipped with him and left $150 deposit. On July 24th we had heard nothing. I called up and asked what the delay was rudely told that I need to be patient. I explained that they already several days late and I was told that they were waiting for a driver to pick up the assignment and they explained they are merely a broker which was different to what John had told me a week earlier.

On July 25th I had given up hope and made arrangements to have my dog put into overnight facilities, rearranged schedules and had to rent a car to Herndon and drive back to Raleigh in the same day. Then All Coast called me and said that they can pick up the car on the afternoon of July 25th but it would cost $25 more. They contacted the person who was holding the car and he agreed but mentioned he had to be at work for 5pm. He was assured this wasn't a problem and they'd be there in a maximum of 90 minutes. This was at a little past noon.

All Coast Auto had then sent me and email telling me that the vehicle had been picked up. At 5.30 the person who had the vehicle informed me that the driver, who was exceptionally late could not load the car. Despite the fact that it met the terms of conditions that John had laid out the driver could not load the car, did not know it was low and couldn't believe that All Coast had not informed him. I phoned to get a refund for the $150 deposit and was told to shut up and I didn't know what I was talking about and then the phone went dead. I am disgusted by the rudeness, the ill-informed lack of customer service representation and the blatant theft of $150 for a service they admit they can not provide.