Complaint Review: All Movie Replicas - British Columbia
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- Author Confirmed
- All Movie Replicas British Columbia Canada
- Phone: 604-671-4526
- Web:
- Category: Specialty Stores
All Movie Replicas Waiting on an Order from a over a Year Ago and It Gets Worse! British Columbia Canada
*REBUTTAL Owner of company: This Customer is not Being Totally Truthful
*Author of original report: Problem Resolved with All Movie Replicas
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In December 2006 I preordered some Battlestar Galactica dog tags, based on the statement on the site that they were expected to be available within a couple of weeks. All Movie Replicas emailed me immediately that my order processed successfully (meaning they took my money for the dog tags and the shipping--$122.65), but I waited month after month.
I emailed the company in April and they said production delays in the collectibles industry are common. It was true, the dog tags were not yet available from the manufacturer, but my problem was that All Movie Replicas had taken my money immediately.
After waiting a full year I asked them to return my $122.65 and informed them they were in violation of the Fair Credit Act. I have gotten no response whatsoever.
Call me crazy, but on December 3, 2007, I placed another order with All Movie Replicas. This item, a poster, was in stock, so I figured I was safe.
I paid $8.99 for shipping a small poster. According to the website, the item was to ship December 10 at the latest. When Dec. 20 arrived and still no package, I emailed the company and was told it would be shipped the next day!
I called the company immediately and complained, and was promised the poster would be sent by 2-day shipping (this would still be too late for the Christmas celebration for which I needed the gift).
The next day I got notified that the package did ship, but they had sent it UPS Ground.
Diane
Greenfield, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 12/21/2007 08:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/all-movie-replicas/british-columbia/all-movie-replicas-waiting-on-an-order-from-a-over-a-year-ago-and-it-gets-worse-british-c-293755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
This Customer is not Being Totally Truthful
AUTHOR: Lorna - (Canada)
SUBMITTED: Thursday, January 03, 2008
We shipped the poster via Fedex Express just like we had promised. The customer received it the next day. The customer was also aware that the Dog Tags that she had ordered (the first order) was a preorder item. The customer claimed that she had emailed us to request a refund; the e-mail was not received. She scould have have called us about these issues, but instead she chose to file this report. No attempts were made to resolve these issues before filing the report. After filing the report, she received the poster (that was shipped via Fedex Express). I called the customer and she informed me that she received the poster and she stated that she wanted a refund for the Dog Tags. I told her that she can have a full refund. It was that simple.
#1 Author of original report
Problem Resolved with All Movie Replicas
AUTHOR: Diane lau - (U.S.A.)
SUBMITTED: Saturday, December 22, 2007
Happy to report that my complaining was heard at last. The company did ship the poster overnight so it arrived in time for Christmas, and they also agreed to refund my money for the dog tags. I'm sorry it took so long to get results, but they did try to make up for it in the end so that was much appreciated!
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