All USA Moving And Storage Ripoff, Lying, Scamming, Abusive, Rude, and Dishonest. Broke almost all of our furniture. North Hollywood California

Dear Drew,

I too moved from San Diego in August through with this company, and as you can read in my own rip-off report, I am going through a very similar problem. I would just like to support you in your decision to take legal action and hope you continue your fight. Although my unpaid claim is settled for only $67 (I do feel it should be more), I continue to call every other day, because I believe I am fighting for much more. A company providing service should responsibly and legally follow their contracts and obligations, and there is no reason for them to still be in business. At the least we should fight to get our money and they must cease their false claims, such as a good standing with the BBB.

Good Luck and let me know if there is anything I can do to help.

Sharon,

All USA acknowledges they don't have insurance. The way they resolve their claims is they submit them to a 3rd party company who simply assigns a value to the items using tables, and then All USA pays that amount. I'm very skeptical of this process, especially since the value of my move was determined by weight and I never received a single wieght ticket from All USA despite several requests and subsequent promises that they'd be mailed/faxed to me (I've heard both stories). This is a clear violation of federal law, one of many apparently.

The third party company is called Arizona Claims Management LLC. Their address is 40925 N. Citrus Canyon Trail in Anthem, AZ 85086. The phone number is 623-551-3248 and the main principal there is named Joshua Lewis. Go to BBB.org and punch their phone number in and see what pops up. You get 4 moving companies from the Southern California region, all graded "F." When I tried the 800 phone numbers to each, all were disconnected except 1, which was a personal phone to someone.

My attorney drafted a letter for me which I sent All USA almost 2 weeks ago requesting they accept my Good Faith Settlement of $400 or I would pursue other means of resolution. I'm almost embarrased to walk away for so little in light of the ordeal they've put me through, but truth be told I'm surprised they didn't jump at the offer. It's less than $200 more than their "claims" company offered, and it could save us both a headache in court.

I'm going to call them one more time today and see if they want to resolve this like gentlemen. Then I will let my Attorney take over.

Drew, it's time to get down and dirty. First of all, a moving customer has 9 months (not 90 days) in which to make a claim, which you did. Secondly, a mover must actuallt HAVE insurance to submit a claim to its insurance company. All USA Moving (legal name of H.N. Relocation Consulting, Inc)had its license revoked in August of 2004 because they do not have any Cargo insurance. They currently have BIPD insurance, which covers their workers so they don't get stuck with medical bills if one gets injured, but screw the customer's belongings!

Long story short, you have GOT to call teh CA attorney General and teh California Public Utilities COmmission. The CPUC governs all moves that touch the state of CA, and they are pretty strict about mvoers following regulations for such moves. Yours definitely was not only illegal, since they have no license, but the falsely submitted claim and attempted buyoff have only made things worse.

Don't waste any more time dealing with All USA, the owner, the agent, the BBB, or even the DOT. Go straight to the guys that will actually DO something.

You can contact them at 800-877-8867 or on the web at http://www.cpuc.ca.gov

This has been an ongoing fiasco since 11/1/2004. I am so anxious to put this ordeal behind me.

At the end of January 2005 I received in the mail a settlement offer for $264. The offer is through a 3rd party claims management company based in AZ. (An interesting post script...by googling their phone number I've learned that one of thier principal associates, Joshua Lewis, is listed as a contact for 4 moving companies. All have been rated F by the BBB, and when I called the numbers all 4 were disconnected. I'm not implying anything, I'm just saying it sounds pretty shady to me.).

You can imagine how I was less than thrilled. After months of being treated like dirt, being lied to, and having over $1700 worth of belongings broken I was a little disappointed. I don't expect a full refund, I'm very reasonable, but after the poor treatment and all the Anxiety they caused my wife and I I expect something from All USA to show they care about customer service.

I called the owner, Shai Fima and spoke with him. I proposed that since he's probably sick of me calling every other day, and since I'm sick of dealing with this we settle for $400. He tells me to draft a letter releasing All USA of any further damages if we settle for this amount and he will submit it to his claims company.

That was 2/2/2005.

Skip to today, 3/15/05. I have left Shan Fima and All USA messages twice a week since feb 2 inquiring if they have heard back from the claims company and have had only 1 call returned. Shan Fima called me about 2 weeks ago to say that they haven't heard back yet.

Today I grew anxious and, after unsuccessfuly trying to reach Mr. Fima, I called and left a message with the Claims company.

Surprisingly, they called me back and informed me that they never received my proposal from All USA, and that All USA had informed them that they had no intention of paying any more than the $260. You can imagine my disbelief, having been told weeks ago that my offer was reasonable and that they were just waiting for word from the claims company.

I don't know why I'm surprised by this. All USA has done nothing but disrespect me and lie to me from the beginning. I'm perfectly willing to let this all go away for $400, way less than I probably should be asking for.

On November 17 I faxed a complaint to All USA very similar to the one I posted on this site (I edited grammatical errors and changed some of the wording to make it more professional). Within an hour I had a call back from Joe Fima, who told me he is the Claims Dept Supervisor. He is also the owner's brother.

Joe assures me that he feels very bad about the anxiety he has caused my wife and I and promises me that when he gets my claims form he will personally handle it in a professional and timely manner.

Nov 24 I mail in the claims form certified mail....enclosed are the claims form itself, photographs of all the damaged items, a list of all the original prices of the broken items and web links to verify it, and a copy of the original complaint. I send it certified mail to make sure they can't say it got lost in the mail. The receipt shows they got it on the 26.

I found out last week that it is a federal Violation to not provide me with a weight certificate. THEY NEVER GAVE ME ONE...YET ANOTHER BROKEN LAW BY ALL USA.

Today...Dec 7 2004 I call in and ask for Joe. He has no recollection of ever speaking to me before. I ask him how long it will take to process my claim and he responds "Up to 90 days."

I proceed to tell him that in light of our previous discussion I expect it much sooner. Then I mention that he never gave me a copy of my weight certificate, and that failure to provide it is a violation of federal law.

"Oh, we have it. I can't believe you never got it. I'll put a work order in to accounting and they'll fax it to you."

"So I'll have it by days end right?"

"I'll put the work order in today."

I don't know why he didn't just walk over there and get it and fax it to me.

If I don't recieve this by the end of the day All USA will be getting another call. This time from my lawyer.

This company continues to take no responsability for their actions. They have no explanation as to why they're license is showing "Revoked" on the USDOT webpage. They have promised me that they'll fax me another copy of my contract (This was on Nov 17, I never got it)and I'll eat my hat if they ever fax my weight certificate.

I told Joe that nothing would make me happier that to have to go back and ammend my complaints by saying I was wrong about AllUSA...that they really care about their customers and they went out of their way to make up for the suffering they have caused my wife and I. Apprently these pleas are falling on deaf ears.

This company is the worst I have ever dealt with. I think that they are going under and, like sharon said, trying to close up shop. They have offered no excuse or real appologies and I see no solution.

I have filed complaints with the BBB, and the DOT, hopefully they'll be able to follow through with something.

I hope that they don't ever get the chance to screw someone else.

On November 17 I faxed a complaint to All USA very similar to the one I posted on this site (I edited grammatical errors and changed some of the wording to make it more professional). Within an hour I had a call back from Joe Fima, who told me he is the Claims Dept Supervisor. He is also the owner's brother.

Joe assures me that he feels very bad about the anxiety he has caused my wife and I and promises me that when he gets my claims form he will personally handle it in a professional and timely manner.

Nov 24 I mail in the claims form certified mail....enclosed are the claims form itself, photographs of all the damaged items, a list of all the original prices of the broken items and web links to verify it, and a copy of the original complaint. I send it certified mail to make sure they can't say it got lost in the mail. The receipt shows they got it on the 26.

I found out last week that it is a federal Violation to not provide me with a weight certificate. THEY NEVER GAVE ME ONE...YET ANOTHER BROKEN LAW BY ALL USA.

Today...Dec 7 2004 I call in and ask for Joe. He has no recollection of ever speaking to me before. I ask him how long it will take to process my claim and he responds "Up to 90 days."

I proceed to tell him that in light of our previous discussion I expect it much sooner. Then I mention that he never gave me a copy of my weight certificate, and that failure to provide it is a violation of federal law.

"Oh, we have it. I can't believe you never got it. I'll put a work order in to accounting and they'll fax it to you."

"So I'll have it by days end right?"

"I'll put the work order in today."

I don't know why he didn't just walk over there and get it and fax it to me.

If I don't recieve this by the end of the day All USA will be getting another call. This time from my lawyer.

This company continues to take no responsability for their actions. They have no explanation as to why they're license is showing "Revoked" on the USDOT webpage. They have promised me that they'll fax me another copy of my contract (This was on Nov 17, I never got it)and I'll eat my hat if they ever fax my weight certificate.

I told Joe that nothing would make me happier that to have to go back and ammend my complaints by saying I was wrong about AllUSA...that they really care about their customers and they went out of their way to make up for the suffering they have caused my wife and I. Apprently these pleas are falling on deaf ears.

This company is the worst I have ever dealt with. I think that they are going under and, like sharon said, trying to close up shop. They have offered no excuse or real appologies and I see no solution.

I have filed complaints with the BBB, and the DOT, hopefully they'll be able to follow through with something.

I hope that they don't ever get the chance to screw someone else.

Drew, you will be further upset to learn that All USA was unlicensed during your move.

According to this link, they had their license revoked for not having the proper insurance on Oct 23, 2004, after you had booked with them but before they picked up your stuff. They currently have not had the license reinstated.

Your move was illegal.

http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_authorityhistory?pv_apcant_id=330335&pv_legal_name=H^~^N^RELOCATION^CONSULTING,^INC.&pv_pref_docket=MC418270&pv_usdot_no=1004552&pv_vpath=LIVIEW

They cancelled their Cargo insurance in Sept, which means that if their truck had caught fire or been burgled, your load would be completley lost without compensation. Their BIPD insurance, which protects their workers, is set to cancel in Nov with no replacement in sight. They might be trying to close up shop.

Be sure to note this when you call the DOT/FMCSA to lodge an official complaint

1-888-DOT-SAFT

Also call the CA Attorney General and the California Public Utilities Commission (which regulates moves within the state but also takes note of complaints against CA movers), plus add yours to the long list of BBB complaints.