Complaint Review: Allegiance Telecom - Los Angeles California
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- Author Confirmed
- Allegiance Telecom 818 W. 7th Street Los Angeles, California U.S.A.
- Phone: 800-5531989
- Web:
- Category: Telephone Companies
Allegiance Telecom ripoff dishonest fraudulent billing Los Angeles California
*Consumer Suggestion: You do have options
*UPDATE Employee: Vice President
*Consumer Suggestion: Senior Account Executive - I have seen this happen with every carrier
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I was tricked into switching from Pacific Bell to their company, Allegiance Telecom with no hassle. Wow, it was a headache from beginning to end. Finally, one day our business had to move to a different location. I tried to switch the service to the new location, they could not do so because they don't service that area. Therefore, I cancelled the service with them and went back to Pacific Bell (SBC now).
Well, after I paid them the final bill at my new location, about 5 months later I received a collection letter from a place called Nationwide Recovery Systems based at Carrolton, Texas. They claimed that I owed them $1771 !!!!! For what? I asked. They said for all the service that I've been getting. I told them that i haven't been getting any service from them. I have with SBC now.
Anyway, back and forth with so much frustration I hang up the phone with them. They keep insist that I negotiate with them to settle. But til now, I still don't know what to settle with them, because I don't owe them nor do I have been receiving any types of service from them.
So, if anyone from Allegiance Telecom tries to get your business, please think twice before you do so. It's going to sound so wonderful and tempting, but PLEASE DO NOT subscribe them. You'll be sooooo sorry. Please pass this report on to everyone, and please if anyone can advise me what to do or how to deal with them, I am so greatly appreciate that. Take care.
Thuan
Woodland Hills, California
U.S.A.
This report was posted on Ripoff Report on 09/29/2003 11:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allegiance-telecom/los-angeles-california-90017/allegiance-telecom-ripoff-dishonest-fraudulent-billing-los-angeles-california-67818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
You do have options
AUTHOR: Karla - (U.S.A.)
SUBMITTED: Friday, June 11, 2004
I am a consultant for telecommunications and have seen this many times in the past. It is fact they make you do the request in writing. If it is handled properly, the fact that you requested them to handle the move order which they declined, can be used as a disconnect request. Since you are handling this on your own, the PUC (Public Utility Commission) is the governmental watchdog over the telecom providers. They are already on your side, contact them and have them assist you. They scare the holy heaven out of phone companies. Have some fun with this, you can win totally if you try. I have had dozens of accounts in the same type of status. Not one has paid a dime. Good luck.
#2 UPDATE Employee
Vice President
AUTHOR: Thuan - (U.S.A.)
SUBMITTED: Monday, June 07, 2004
That's exactly my point. We moved our office which is currently 4 blocks away from the existing then office, which subscribed Allegiance Service. We requested them to move their service to our new office, they claimed that they don't service that area! Did I already mentioned "4 blocks away" !!!!!!!!!!!. My opionion of Allegiance still has not changed. A horrible and unprofessional company !
#1 Consumer Suggestion
Senior Account Executive - I have seen this happen with every carrier
AUTHOR: Michael - Senior Account Executive - (U.S.A.)
SUBMITTED: Friday, June 04, 2004
The contract, which Thuan must have signed and has a copy of, clearly states that he must inform in writing of his intention to disconect service. All telecommunications companies must state this information on the contract the customer signs. The only reason someone would get a bill for service even though they did not use the service is because they failed to follow this simple instruction.
Even if the contract term is not met the customer has the right to move and switch carriers if the carrier which customer is in term with does not offer service at the new location.
If there is no notice to disconnect the carrier cannot disconect circuit and gets billed for the circuit regardles if telephone numbers have been ported to a different carrier.
I have seen this happen with every carrier, ILEC and CLEC. Following the contract rules would have prevented Thuan from this problem.
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