Allen Samuels Dodge Houston - Bob Mullins - David Tong - Larry Fountain Deceptive and unethical practices Houston Texas

Here are some facts of the matter:

Let's take a hypothetical case that may help explain this as I remember this situation clearly. A customer comes to your store and wants a very specific, hard to find preowned truck. They tell you it's exactly what they want and they make you an offer. You accept their offer and shake on it. When it comes time to do the paperwork, suddenly they decide to "think about it". Understandable, it's a big purchase. When they call back a few days later, after many people have seen and test driven the truck, they decide to make another, lower offer. You decide to accept it even though it seems puzzling for someone to reduce their offer after already making one (most people are honest and I look for the best and a handshake deal used to mean something, I guess just not as much anymore). They say they'll be in "later today" but don't arrive until the following day. By then dozens of people have seen and test driven the truck with all of the salespeople, and one person inevitably bought it. If a vehicle is advertised for sale, you can't withhold it just because someone else is thinking about it. Imagine what you would feel like if you wanted to buy a new car and the rep said you can't buy until someone else is finished thinking about it.

Now when the original customer returns a week later and wants to know why "my truck isn't here?", we are all the bad guys for not holding it (illegal). We have a similar truck and offer it. They accept (strange, if you didn't want it why would you buy it, it's a car not a t-shirt?) Luckily the second truck is less expensive, which turned out later to be a necessity (and isn't a bait and switch if it is less and is already contracted to someone else).

We begin the sales paper work and find out they bank only approved them for about a 75% loan and this, even less expensive truck is way beyond their bank approval. Now here's the straw that broke it all, you run their credit history (required to purchase a vehicle no matter where the financing comes from) and realize they are not the best at finding the mailbox at bill paying time. No big deal, you've helped people out when they can't make their $20 minimum payment a month credit cards or car notes on time. Their own bank isn't interested in helping them buy the truck they want because it's risky, but you are because it's the service you provide. So you let them take the truck home and enjoy it.

After you end up sitting through all their talking about how their credit report isn't accurate and they paid this on time and that on time. You don't judge, it happens a lot. You're finance manager submits it to another bank and low and behold, some bank rep is in a good mood and decides to counter offer a stipulated approval. Proof of residence, income, and more money down and oh no!, a customer protection package. We'll you realize this has got to be a mistake, you wouldn't loan this customer $1 for a soda but someone wants to give them a truck loan. Well after almost 2 weeks goes by and your finance manager has hashed out the deal tirelessly with a couple of banks to get the rate down to an affordable amount, despite being a risky loan, you call them and tell them they have to resign because it's too much money and we have to lower the price, oh no, not lower the price, and if something happens to that truck and it breaks down, everyone knows they will leave it by the side of the road or in their driveway till it gets repo'ed because "it's not their fault", they need to be protected with a warranty. The customer tells you just to take their check, but their credit challenged enough that the bank that sleep through loan processing class accepted them won't take their promissary note, Cash only customer (not even the highest risk bank misses that one).

Well then the customer wants to change the contract date (illegal) because they watch people's court all day instead of pay bills and think a contract is not binding until it's been bought by a third party. I mean well, they have only had it for a month for free and they are 120 days past due on their trade in, who wouldn't want a to not make car payments for 4 months, but still have a car. They tell you their trade in bank, their own bank, wants to repo their trade in because it's so past due. You tell them once they resign the contract you can pay it off, but they still have demands. None of which include demanding the credit bureaus fix their incorrect credit report, strange.

Well, now that you have found them a truck, took their horribly kept trade in that will find it's way to Mexico soon, taken time with a "challenged" customer who can't stick by their own handshake agreement and complain about everyone else's, discounted the truck even after the customer agreed to a price because it's a high risk loan and the bank won't loan them enough and still you're a bad guy even though you invested a month into getting someone a truck who lies to you, can't pay their bills on time and thinks they are never in the wrong.

The moral of the story; pay your debts, show up when you agree to, stick to your budget, and car shopping is easy. No one wants to spend 9 hours in a car dealership, but if you have credit issues, you may. And as a quick math lesson, $25,000 truck is not $350 dollars a month, especially at 12% interest with a hot check as down payment.

will most likely get even WORSE!!

Go to the TOYOTA page of this site and stay informed. Also, go to the RICHMOND TOYOTA story on the TOYOTA page of this site and mail a copy of your Ripoffreport to all News Stations that are listed in the REBUTTAL!

9News, Fox 31 News, Dateline NBC, & 60 Minutes!! Also send a copy to all News Stations in your city. Good Luck!