Complaint Review: Alliance moving services - New York
- Alliance moving services New York USA
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- Category: Moving Companies
Alliance moving services Paid services not performed New York, New York
*Author of original report: Additional charges
*Author of original report: Previous report not fully copied
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2013 at 08:48:47 local Nevada time. This date and assumed delivery is all included and paid for. Since I still do not have my stuff, Moving Cross Country is trying to charge me for additional storage, this due to problems I did not create. Issues that are not made by me. Alliance stated they will reimburse me $150, which is great, but doesn't come close to the money I've needed to spend due to being without all my things. I have called both of these companies numerous times to get answers. I am never treated like a paying customer. Moving is stressful enough, but to add the uncomfortable feelings of the unknown and disrespect is obscenely stressful. Calling either company is dreadful. Neither company have answers for me to this day. I have been more than patient with these two companies, as I've had to put my life on hold for a long time, never knew when delivery would occur.
Last Monday, 11-25-2013, I was out of the blue called by the driver telling me he'd finally deliver on 11-26-2013. I unfortunately could not put my life on hold any longer, just not realistic or fair, and needed to travel. The driver put my things in storage somewhere, location unknown. When I called back Alliance about this issue, as I'm yet again being additionally charged, I was told this was my own fault since I couldn't be there for delivery, and I caused the company/driver extra work and headache. I've been caused wau more than a headache from this still occuring situation. I live without furniture and most of my clothes and belongings. I cannot even have visitors, family nor friends. I've been more than patient with all of this, but a person can only stretch themselves to a certain point. Alliance operators have more than once actually hung up on me, John being the last one. I am a paying customerthat is not receiving what she paid for. It is very frustrating to say at least. Moving Cross Country is close to impossible to even get a hold of, and when I do, I'm treated very poorly. Alliance stated that they too have issues getting a hold of them and that they have a bad relationship due to not giving them enough business or something in that nature. Why in the world would Alliance then recommend and set them up for me?! I am just speechless of the unprofessionalism from these companies, just plain unbelievable. Moving across the country, and starting a new job and life is enough stress for anyone, but to add this kind of situation is unacceptable.
This report was posted on Ripoff Report on 12/03/2013 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alliance-moving-services/new-york/alliance-moving-services-paid-services-not-performed-new-york-new-york-1103960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Additional charges
AUTHOR: Ann - ()
SUBMITTED: Tuesday, December 03, 2013
I was just informed that I yet again need to make additional payments. I have to pay $610 to even receive my stuff, or it'll just sit in storage until I do. Unbelievable.

#1 Author of original report
Previous report not fully copied
AUTHOR: Ann - ()
SUBMITTED: Tuesday, December 03, 2013
I was recommended and set up by Alliance moving services to use a New Jersey based company to move my things across the country. "Moving Cross Country, Inc." 400 Duncan Ave., Jersey City, NJ 07306 1 (855) MCC-MOVE. Alliance gave me an estimate over the phone for my move, included 30 days of storage. I paid $500 on 9-11-2013, thanked them for their quick service and we set up a date for pick-up. Moving Cross Country showed up on 9-28-2013 in a timely matter. They came into my home and instantly demanded more money to move my things, or they would leave. As most people when moving, it's all about time and planning, so I did not have a real choice in the matter. I had to get my things out. I paid Moving Cross Country $1975.00 on 9-28-13. This issue of course added even more stress to my life. As soon as I found a new home in my new State, I faxed Moving Cross Country my customer delivery information sheet to inform them of my first available date that I could receive my things. This was on 10-10-2013, and I stated I was available for delivery on 10-13-2013. I was aware that delivery could possibly take up to 21 days, which was fine. I still do not have my things, and it is 12-2-2013. Moving Cross Country denies that they recieved my fax, which I of course saved my transmission report stating that it was a successful delivery on 10-10-2013 at 08:48:47 local Nevada time. This date and assumed delivery is all included and paid for. Since I still do not have my stuff, Moving Cross Country is trying to charge me for additional storage, this due to problems I did not create. Issues that are not made by me. Alliance stated they will reimburse me $150, which is great, but doesn't come close to the money I've needed to spend due to being without all my things. I have called both of these companies numerous times to get answers. I am never treated like a paying customer. Moving is stressful enough, but to add the uncomfortable feelings of the unknown and disrespect is obscenely stressful. Calling either company is dreadful. Neither company have answers for me to this day. I have been more than patient with these two companies, as I've had to put my life on hold for a long time, never knew when delivery would occur.
Last Monday, 11-25-2013, I was out of the blue called by the driver telling me he'd finally deliver on 11-26-2013. I unfortunately could not put my life on hold any longer, just not realistic or fair, and needed to travel. The driver put my things in storage somewhere, location unknown. When I called back Alliance about this issue, as I'm yet again being additionally charged, I was told this was my own fault since I couldn't be there for delivery, and I caused the company/driver extra work and headache. I've been caused wau more than a headache from this still occuring situation. I live without furniture and most of my clothes and belongings. I cannot even have visitors, family nor friends. I've been more than patient with all of this, but a person can only stretch themselves to a certain point. Alliance operators have more than once actually hung up on me, John being the last one. I am a paying customerthat is not receiving what she paid for. It is very frustrating to say at least. Moving Cross Country is close to impossible to even get a hold of, and when I do, I'm treated very poorly. Alliance stated that they too have issues getting a hold of them and that they have a bad relationship due to not giving them enough business or something in that nature. Why in the world would Alliance then recommend and set them up for me?! I am just speechless of the unprofessionalism from these companies, just plain unbelievable. Moving across the country, and starting a new job and life is enough stress for anyone, but to add this kind of situation is unacceptable.


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