Complaint Review: Alliance Reservations Network - Internet
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- Author Not Confirmed
- Alliance Reservations Network Internet U.S.A.
- Phone:
- Web:
- Category: Hotel
Alliance Reservations Network ripoff -- a charge without prior notification Internet
*Author of original report: I was too hasty
*Author of original report: I was too hasty
*Author of original report: I was too hasty
*Author of original report: I was too hasty
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Wanting to make a reservation at a hotel in Canada where we've stayed before, I opted to make the reservation on-line rather than by telephone, even though they have a toll-free number. Through a Google search, I found what I thought was the hotel website and went through the process of making a reservation (actually two, for two weekends in a row). There was no notification that there was any company other than the hotel involved, and there was certainly no mention of a fee of any sort for the reservation.
Checking my monthly statement from my credit card company, I was more than a little surprised to find a charge of $10 for each reservation. I have contacted both the hotel (cancelling the internet reservation and making one of my own) and Amex and tried to contact Alliance, but they are not open today (as their phone message states), so I both left a message on the telephone tape and sent them an e-mail.
Cynthia
Oxford, North Carolina
U.S.A.
This report was posted on Ripoff Report on 09/05/2004 12:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alliance-reservations-network/internet/alliance-reservations-network-ripoff-a-charge-without-prior-notification-internet-107050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
I was too hasty
AUTHOR: Cynthia - (U.S.A.)
SUBMITTED: Sunday, September 05, 2004
After writing my report, I returned to the website I thought I had accessed. When it looked familiar, I knew that it was the right one, but was surprised I hadn't noticed earlier that I'd been redirected. The reservations page clearly states:
"This discount rate reqyires a $5 per room per night non-refundable Internet access fee at time of reservation and will appear on our credit card under Alliance Reservations Network."
I must publicly offer my apologies to the company in this instance, as I made the reservation too hurriedly to read the fine print, and should have seen that a charge would be made. Whatever else this company has done, it has notbeen fraudulent with me.
#3 Author of original report
I was too hasty
AUTHOR: Cynthia - (U.S.A.)
SUBMITTED: Sunday, September 05, 2004
After writing my report, I returned to the website I thought I had accessed. When it looked familiar, I knew that it was the right one, but was surprised I hadn't noticed earlier that I'd been redirected. The reservations page clearly states:
"This discount rate reqyires a $5 per room per night non-refundable Internet access fee at time of reservation and will appear on our credit card under Alliance Reservations Network."
I must publicly offer my apologies to the company in this instance, as I made the reservation too hurriedly to read the fine print, and should have seen that a charge would be made. Whatever else this company has done, it has notbeen fraudulent with me.
#2 Author of original report
I was too hasty
AUTHOR: Cynthia - (U.S.A.)
SUBMITTED: Sunday, September 05, 2004
After writing my report, I returned to the website I thought I had accessed. When it looked familiar, I knew that it was the right one, but was surprised I hadn't noticed earlier that I'd been redirected. The reservations page clearly states:
"This discount rate reqyires a $5 per room per night non-refundable Internet access fee at time of reservation and will appear on our credit card under Alliance Reservations Network."
I must publicly offer my apologies to the company in this instance, as I made the reservation too hurriedly to read the fine print, and should have seen that a charge would be made. Whatever else this company has done, it has notbeen fraudulent with me.
#1 Author of original report
I was too hasty
AUTHOR: Cynthia - (U.S.A.)
SUBMITTED: Sunday, September 05, 2004
After writing my report, I returned to the website I thought I had accessed. When it looked familiar, I knew that it was the right one, but was surprised I hadn't noticed earlier that I'd been redirected. The reservations page clearly states:
"This discount rate reqyires a $5 per room per night non-refundable Internet access fee at time of reservation and will appear on our credit card under Alliance Reservations Network."
I must publicly offer my apologies to the company in this instance, as I made the reservation too hurriedly to read the fine print, and should have seen that a charge would be made. Whatever else this company has done, it has notbeen fraudulent with me.
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