Report: #1319056

Complaint Review: Alliant Energy - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, July 26, 2016
Updated: Tue, July 26, 2016
Reported By: paul-in-madison — Madison Wisconsin USA

Author Confirmed

Why?

Alliant Energy Internet USA

Phone: 800-255-4268
Web: http://www.alliantenergy.com
Category: Utility Companies

Alliant Energy No one EVER answers the phone and automated callback DOESN'T!! Madison - Wisconsin

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For the third time this week, I was on hold to Alliant "Customer Service" trying to disconnect my electric service.

I called at 6 AM, 7:15 AM, 10:20 AM, 10:25 AM, 10:35 AM and I stopped writing after that. From 7:15 to 10:20 AM I was waiting for a callback for a "greater than 30-minute hold time" and they are supposed to call back in the order the calls are received. Lies!

The same events occurred yesterday and last Friday. Alliant "Customer Service" is nonexistent.

I guess I'll stop paying my bill. That should get the service disconnected.

This report was posted on Ripoff Report on 07/26/2016 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alliant-energy/internet/alliant-energy-no-one-ever-answers-the-phone-and-automated-callback-doesnt-madison-w-1319056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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