allied cash advance Illegal business practices winchester Virginia

They changed the loan payment options without notifying me and changed the day the interest would be applied to my account. We called to make a payment over the phone and were told they dont do that anymore. Then when trying to pay in person they were closed during what should have been their normal business hours. They said on the day we tried to make the phone payment that we had until midnight monday to make the payment but when i came in monday afternoon they said it was too late because they installed new computer software and with the new system that now the interest is applied 4 days sooner. They said it was the governments fault. They said they contacted every customer and let them now. This is a lie because we didnt speak to them, there was no message and no log of any call from them. Also while im in there other customers were continuously calling to try and make payments over the phone.

I asked to see the copy of the loan agreement and was told they didnt know where it was. Then i look down at the papers strewn across the desk and see spreadsheets of people names, numbers and loan info where anyone can see them. And there was my wife's information for anyone to see and i was able to get my original loan date from that. They kept saying they didnt know how to use the new software but that it didnt matter because the new system said i owed the interest.

They were making other customers pay more than they wanted to because even though they had switched over to cash payments only, they didnt have any change for customers. So you either had to pay more or leave to go get exact change. The lady in front of me wasnt even given a receipt for her payment even though she wanted one. First she was told it was because they didnt know how to do it on the new system and then they blamed the district manager because he was remotely accessing their computers. When my wife tried to speak with the manager they wouldnt give her the number to contact him they just gave a toll free number that just tells you sorry call back later no matter how many times you go through the options. We asked to have the DM contact us but of course he hasnt.