AllSat And DISH Network Sales People Lie Just to Get the Commission Springfield Missouri

Hello, I'm a Partner Technical Service Rep at Echostar, i.e. Dish Network.
Looking at your complaint, I can say the following things that might clear some things up.

A) Sales Reps don't get commission until the customer has been active for 3+ months. This prevents any "incentive" to lie or fail to disclose proper and vital business procedures.

B) When ANY new customer is installed, through a retailer, partner, or directly through DISH, one of the following things gets applied to your account:
1-$99.00 Activation Fee
OR
2-A 24 month (2 year) commitment (contract) to DISH network, that comes with a prorated cancellation fee of $10 (ten) dollars per month remaining in the contract. Example: You sign up for the commitment, take off service 6 months in, you pay $180 dollars cancellation fee (18 months at $10/mo). $295 sounds a little exaggerated, so if you could post the itemized charges it would help me understand the bill a little better.

The reason for the 2 year commitment are unfortunately customers who "promotion surf". Basically switch their service to whatever company has the latest and greatest promotional rate. This is almost across the board an industry standard now, since each company is looking for long term customers.

C) DISH network does not offer month-to-month service contracts. Specifically for the reason above. Other than the two options above, some retailers will offer incentives, like a free TV or Ipod or something, but the base contract remains the same. 2 year commitment to service, or $99.00 activation fee.

I do apologize for the misinformation via whichever sales rep you spoke with. I hate to see these cases where a couple sentences could have avoided a huge mess. In the future I would (and do myself) get full contracts sent out to me in writing (you have a right to this), read them fully, and sometimes I'll speak to a couple different people to avoid misinformation (including a supervisor).

I can't speak for the whole company, but I myself strive to provide accurate information first. I'm not out to screw people. I doubt DISH is either. But in this world and economy you've always got to CYOA first (excuse the language).

I again am sorry for your situation, and wish you luck in future endeavors.

I'm sorry to hear about your situation, but I hope I can help. DISH does offer a month to month plan. If you're being charged an early termination fee, you can fight it simply by requesting them to show you a signed contract. If you didn't make a commitment, then this should be impossible for them to do. I'm wondering, though, if you're actually being charged for the equipment though. The early termination fee doesn't go any higher than $240. If you're on the month to month plan, you don't own the equipment and are required to return it. If you haven't returned it, maybe that's actually what you're being charged for. The bottom line, though, is that the company does in fact offer a month to month plan. Hope this helps!