Allsat Dish Product, Ben Solberg owner WOW! WHAT A RIP-OFF! fraud Springfield Missouri

I have read numerous complaints posted on Rip Off Reports about AllSat which are unwarranted. There is a lot of misunderstanding on the part of the consumer because they - perhaps - did not read the Terms (allsat.com/terms.php) of their agreement.

If AllSat were guilty of fraud, they wouldn't be in business. Ben Solberg is well within his rights to enforce the contractual agreement made by YOU, the consumer, whether you read it or not.

It is YOUR duty to do your "due diligence" and read any agreement that you sign off on, whether it is written in hard copy or electronic (on a web site). There is a link provided at the bottom of the site and it is there for a reason. They have the legal right to enforce their terms whether you understood it or not.

Trying to discredit AllSat, or any other company, through the use of subterfuge wouldn't "hold water" if it were taken to a court of law, and reporting it in a forum of this sort doesn't rectify a solution.

It is important that if a business is going to have certain policies that they make these known to the customer in the most evident of places. If a business does this then they should not be slandered or falsly accused for enforcing them. Many online retailers, including AllSat, are in the business of discounting electronics, we discount satellite systems. It is common for internet retailers that discount electronics to charge reasonable restocking fees in exchange for lower upfront hardware prices. We have all of our customers, including this one, sign a one page agreement which states, amongst other things... "$25 restock fee." Since an open box item must be discounted to the next customer, and since we don't sell at retail prices, we help offset this by charging a very reasonable restock fee. If the customer orders a product it is understood that a product needs to be shipped to them and shipped back if returned. Unless an advertisement online says 'FREE S&H' then it is reasonable to assume that there will be a charge for this. All S&H information is available online where the customer made their purchasing decision, even though this customer says it isn't. Our website even states... "You will pay shipping in both directions if you return your dish. Before you order, be sure you have a location that will work and permission to have it installed." This is listed here... http://www.allsat.com/install.html. This customer states they are out almost $100 which I believe to be another untruth. Shipping, even if both ways, and a $25 restock fee do not equate to $100. Returns are not a profitable thing for our business as the customer seems to imply. Lastly, we did not tell the customer that if they wanted to complain that we would charge them $295. What happened was the customer informed us about their intention to violate their signed agreement with our company and we in turn warned them that we would enforce any violation of the agreement so that they thought twice trying to rip us off.