Complaint Review: Allstate Insurance Cody Phillips Agency
- Allstate Insurance Cody Phillips Agency
20823 N Main St, Ste C
Cornelius, North Carolina
- Phone: 704-990-2060
- Category: Car Insurance
Allstate Insurance Cody Phillips Agency Hung up when I asked them to fax info to DMV, Refused to return payment when I cancelled policy. Cornelius North Carolina
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I had been buying insurance from the local Allstate insurance company since 2013, in 2015 there was a change in ownership and management. In September of 2015 I was buying another car because the car I had was having problems. On September 11 2015, I paid Alstate agent $161 to cover liability on my current vehicle and to start full coverage on the vehicle that I was buying and the full coverage was to begin on 9/27/2015 based on the policy they sent me. On the evening of Sept 16, 20015 I was at the local motor vehicle Dept. changing my license and needed proof of insurance. I did not have it in the car at the time and it was too late to go home and get it. The worker suggested that I call my agent so I did and I was told that they would fax over the documents in 10 minutes. They faxed the wrong documents 30 minutes later and when I called again to let them know the person became belligerent, blamed me for the mistake and told me that she had other things to do and it may take 20 minutes before she can send the right documents. [continued below]....
At the time of the cancellation of my policy with Allstate, I had only been covered for eight days but had paid up to October 27, 2015. On October 12, 2015 at 2:45 PM, I was in the area and stopped in to speak with the Allstate agent Cody Phillips to confirm that they cancelled my account and inquire about the funds paid for the time that I was not covered. I was told that the funds would be returned to me and that it takes 5 days. I have not heard from Allstate nor agent Cody Phillips to date. I noticed that on the website they have posted a bill for $172.01 due 10/22/2015. ON 10/27/2015. I received a bill by email that I owe $264.11 and it is due on 10/22/2015. I called to talk to them about it and they say that they never received the fax, when I mentioned that was there on 10/12/2015 to discuss the refund of the 22 days I paid for that I was not covered for from 10/5/2015 to 10/27/2015. I was told now that I will not get any money back and she hung up the phone. They have 22 days worth of payments that they were paid in advance and did not earned, because I cancelled due to the disrespect shown when I requested information from them.
This report was posted on Ripoff Report on 10/30/2015 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allstate-insurance-cody-phillips-agency/cornelius-north-carolina-28031/allstate-insurance-cody-phillips-agency-hung-up-when-i-asked-them-to-fax-info-to-dmv-ref-1264649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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