ALTICE USA OPTIMUM AKA CABLEVISION REFUSED TO WAIVE LATE FEES EVEN THOUGH I WAS AWAY ON VACATION, THOUGHT THEY WERE PAID ALREADY BETHPAGE New York

The person who is criticizing the original poster for complaining about the "new" Optimum, aka Altice, has no idea what they are talking about.

I also have had problems with them the last two months, after being a customer for 30 years with Optimum and its previous incarnations.

My service was off for two weeks. They sent a repairman out, who said it had been erroneously disconnected. He hooked it back up. But I was still billed for the two weeks it was off and Optimum will not credit me for that time, even though it was their mistake.

On top of that, they started filing late fees, and after only two weeks, turned it over to a collection agent.

Go on Optimum's Facebook page and look at all the complaints, there are tons about these late fees, unwilling to pro-rate service that is disconnected, etc. Terrible company now.

Whoever wrote the idiotic rebuttal, telling this person they should pay their bills, either works for Optimum/Altice, or is just a moron. Either way, he's screwed.

 YOUR vacation has NOTHING to do with what YOU OWE!! THAT is just YOU sucking around for sympathy. The REALITY is maybe they are tired of losing money to people who just CANNOT pay thier bill on time. Given the tone of your post one can safely assume that YOU are used to getting your way with late fees. Probably one of those PITA people who make others lives difficult. Either way a LATE FEE is because YOU DIDNT PAY ON TIME! HOW is this ANYONE ELSE FAULT but YOURS? YOU CHOSE to NOT PAY! I fail to see HOW this is a rip off when by your own adimission YOU are habitually late in making payments.